CSR/Teller - Sandusky, OH - Full Time

Fifth Third Bank, N.A. • Sandusky, OH • 3d ago

Make banking a Fifth Third better®

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION: Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all @types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Customer Experience:

Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met

Provide follow up to customer questions and find solutions to address issues

Be responsive and timely with correspondence to keep lines of communication open and clear

Maintain a position of trust and responsibility by keeping all customer business confidential

Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior.

Operations:

Perform daily office responsibilities, working with the platform team, to maintain the efficient operation of the office.

Maintain a balancing record that is in line with policy. Find and correct outages and enlist help as needed.

Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes.

Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Lead Customer Service Representative or other leadership as necessary.

Demonstrate sound judgment in decision making, abiding to established guidelines and procedures.

Referrals:

During customer interactions and Customer Outreach identify customer needs and refer customers to Bankers and business partners, as appropriate, for a consultative conversation

Build and maintain a working knowledge of the Retail products and services offered

Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes

Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES: None.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

High school diploma/GED.

Work involves extensive cash handling.- Work involves contact with the public, adhere to dress code guidelines.

Must have the ability to interact comfortably and confidently with the public.

Position requires knowledge of retail policies and procedures, to perform the essential duties.

Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.

Demonstrate the company's core values, work as one bank, take accountability, be respectful & inclusive, act with integrity.

Need to have flexibility in scheduling.

WORKING CONDITIONS:

Normal office environment.

Extensive viewing of computer screens.

CSR/Teller - Sandusky, OH - Full Time

LOCATION -- Sandusky, Ohio 44870

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Similar Jobs

Staff Accountant

Robert Half • Port Clinton, OH • 1d ago

Finance, Accounting & Banking

Description We are looking for a meticulous and organized Staff Accountant to join our team in Port Clinton, Ohio. In this role, you will contribute to the financial integrity of our organization by maintaining accurate...

1d ago

Go to Apply

Staff Accountant

Robert Half • Oak Harbor, OH • 1w ago

Finance, Accounting & Banking

Description We are looking for a detail-oriented Staff Accountant to join our team in Oak Harbor, Ohio. As part of a small yet dynamic company, you will play a key role in managing financial operations while contributing...

1w ago

Go to Apply

Financial Analyst - Operations

Sierra Lobo, Inc. • Milan, OH • 1w ago

Finance, Accounting & Banking

Financial Analyst Location US-OH-Milan Job ID 2025-3238 Positions 1 Experience (Years) 4 Type of Position Regular Full-Time Level Mid-Level (Non-Manager) Visa Requirements Citizen only Overview Sierra Lobo, Inc. offers c...

1w ago

Go to Apply

Personal Banker I - Part Time

Civista Bank • Norwalk, OH • 2w ago

Finance, Accounting & Banking

Civista Bank Description: Position Purpose: A Personal Banker I (PB I) is responsible for maintaining and building customer relationships while utilizing a consultative sales process to proactively provide solutions to a...

2w ago

Go to Apply

Personal Banker II

Civista Bank • Castalia, OH • 2w ago

Finance, Accounting & Banking

Civista Bank Description: Position Purpose: A Personal Banker II (PB II) is responsible for maintaining and building customer relationships by providing an exceptional customer experience. A PB II is also responsible for...

2w ago

Go to Apply

Full-Time Floating Teller

Northwest Bank • Vermilion, OH • 2w ago

Finance, Accounting & Banking

Job Description DESCRIPTION Northwest tellers are important members of our retail network team because they often have the most interaction with our customers. Northwest tellers provide an excellent customer service expe...

2w ago

Go to Apply

Accounting Specialist

The Croghan Colonial Bank • Fremont, OH • 2w ago

Finance, Accounting & Banking

Accounting Specialist, Full-time, On-site (Fremont, OH): Who We Are - Community Relationships are our priority, and our team here at Croghan Colonial Bank strives to help our communities have the most successful banking...

2w ago

Go to Apply

Truck Driver - Elwood Dedicated Fleet

Roehl Transport • Fremont, OH • 12h ago

Trucking & Construction

This dedicated truck driving job offers no-touch freight (you're not loading or unloading). Drivers tend to stay on this fleet saying that work, home time and pay are like "clockwork". Your loads will mostly be pre-plann...

12h ago

Go to Apply

Truck Driver Refrigerated OTR Fleet

Roehl Transport • Norwalk, OH • 12h ago

Trucking & Construction

In our over-the-road National Refrigerated Fleet truck driving job, you'll haul cheese and other frozen or temperature controlled products in state-of-the-art trailers across 48 states and Canada. As you see the nation,...

12h ago

Go to Apply

Junior Project Engineer Coordinator

Sierra Lobo, Inc. • Milan, OH • 18h ago

IT & Engineering

Junior Project Engineer Coordinator Location US-OH-Milan Job ID 2025-3243 Positions 1 Experience (Years) 1 Type of Position Regular Full-Time Level Mid-Level (Non-Manager) Visa Requirements Citizen only Overview Sierra L...

18h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.