Transportation Representative, Transportation Representative

Amazon • Tennessee, Tennessee • 3d ago

Description

Job Description for L2 associates

Overview

The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.

Summary of Responsibilities

Effectively communicate in a clear and professional manner at all times

Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners

Effectively manage sensitive cases by reporting up the escalation matrix

Demonstrate excellent time-management skills

Maintains or exceeds targeted performance metrics

Actively seek solutions through logical reasoning and identify trends to suggest process improvements

Basic Qualifications

Qualitative Requirements

Ø Graduation in any specialization from a recognized university.

Ø Excellent communication skills (written and verbal).

Ø Ability to communicate correctly and clearly with all customers

Ø Good comprehension skills - ability to clearly understand and state the issues customers present

Ø Ability to concentrate - follow customers issues without distraction to resolution

Ø Work successfully in a team environment as well as independently

Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer

Ø Excellent typing skills

Ø Demonstrates an ability to successfully navigate websites

Ø Demonstrates a proficient knowledge of email applications

Preferred Qualifications

*Logistics background and Experience in similar role

Proficient in Excel

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon

Go to Apply

Share this job

Similar Jobs

CDL-A - Intermodal truck driver

Schneider • California, California • 1h ago

Trucking & Construction

Intermodal truck driver Average pay: $1,380-$1,680 weekly Home time: Daily Experience: 12 months or greater CDL experience Overview Haul freight containers secured to company-owned chassis. 99% no-touch freight that is 9...

1h ago

Go to Apply

CDL-A - Intermodal truck driver

Schneider • California, California • 1h ago

Trucking & Construction

1h ago

Go to Apply

Principal Kubernetes Software Engineer

Broadcom • California, California • 6h ago

IT & Engineering

Please Note: If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account) If you already have a Candidate Account, please Sign-In before you app...

6h ago

Go to Apply

BRCO RCSA Program Manager

Comerica • Virginia, Virginia • 6h ago

Management & Administrative

Job Description Manager BRCO RSCA FacilitatorsThe Manager, BRCO RCSA Facilitators will play a critical role in driving the successful program management and execution of Comerica's RCSA Program in accordance with the new...

6h ago

Go to Apply

ELECTRIC POWER CONTROLLER

Washington Headquarters Services • Virginia, Virginia • 6h ago

Finance, Accounting & Banking

Summary Serves as an Electric Power Controller in the Pentagon Shops - Electrical Program. This shop is centralized in the RDF / Pentagon Generator Station. The incumbent serves as the operator in charge during rotating...

6h ago

Go to Apply

Benefits Specialist – Entry-Level to Experienced | Hybrid

IronCladplus • Beaumont • 14h ago

IT & Engineering

Job Posting: Benefits Specialist – Entry-Level to Experienced | Hybrid Job Description We are excited to announce that IronCladplus is seeking to fill a position for a Benefits Specialist, ranging from entry-level to exp...

14h ago

Go to Apply