Room Control Specialist

Baylor Scott & White Health • Temple, TX • 2w ago

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

We serve faithfully by doing what's right with a joyful heart.

We never settle by constantly striving for better.

We are in it together by supporting one another and those we serve.

We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

Eligibility on day 1 for all benefits

Dollar-for-dollar 401(k) match, up to 5%

Debt-free tuition assistance, offering access to many no-cost and low-cost degrees, certificates and more

Immediate access to time off benefits

At Baylor Scott & White Health, your well-being is our top priority.

Note: Benefits may vary based on position @type and/or level

Job Summary

The Room Control Specialist gets patient information to assign, control, and log service accommodations for admitted patients. This position coordinates special transfers based on room availability and admission approvals from other facilities. It also serves as a facility liaison for account maintenance tasks to ensure patient account accuracy.

Essential Functions of the Role

Accepts reservations for incoming patients, urgent admissions, and day surgeries.

Facilitates transfers from other healthcare organizations with Administration. Collects appropriate demographic and financial data. Approves transfers that meet criteria. Obtains approvals for exceptions to the transfer policies.

Coordinates with nursing staff and physicians to manage bed shortages, staff shortages, room transfers, and patient overflow.

Monitors the hospital occupancy and notifies facility identified leadership of impending capacity issues.

Facilitates bed reconciliation activities with the floors.

Follows and ensures compliance of system and revenue cycle policies and procedures.

Monitors and provides reports, as requested, for patient movements and updates for all impending and in-house activities.

Performs necessary corrections and edits for in-house or pending patient activity.

Serves as a subject matter expert related to account maintenance tasks and corrections.

Works specific reports and queues to ensure patient account information is secured for maximum financial reimbursement.

Key Success Factors

Previous experience in healthcare related field preferred.

Proven ability to problem-solve, perform critical thinking.

Requires good listening and communication skills, and professional telephone etiquette.

Maintain a professional demeanor in stressful and emotional environments. This includes crime, behavioral health, suffering patients, and life/death situations.

Must exhibit high empathy and communicate well with patients and families during trauma, while showing exceptional customer service skills.

Demonstrates ability to manage multiple, changing priorities in an effective and organized manner.

Excellent data entry, numeric, typing and computer navigational skills.

Basic computer skills including Microsoft Office and Excel.

Belonging Statement

We believe that all people should feel welcomed, valued and supported, and that our workforce should be reflective of the communities we serve.

QUALIFICATIONS

EDUCATION - H.S. Diploma/GED Equivalent

EXPERIENCE - 1 Year of Experience

As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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