Zoom Contact Center Sales Specialist

Zoom • Boston, MA • 6h ago

What you can expect

We are seeking a talented individual Verticals (Healthcare, Public Sector, Higher Education) Account Executive with specialized experience in Contact Center sales. Understands the industry standards, and has the ability to partner with direct sales account executives to prospect new opportunities and increase sales funnel. Primary goal is to partner with sales Account Executives to upsell current customers and assist in closing potential customers. Drive, build and manage pipelines for assigned territory.

About the Team

The Zoom sales team is a dynamic force driving the company's success. With a focus on delivering cutting-edge communication solutions for clients across all sectors, the team passionately engages with clients worldwide. Through strategic partnerships and a customer-centric approach, they play a pivotal role in expanding Zoom's global presence and ensuring businesses harness the full potential of virtual collaboration.

Responsibilities

Qualifying leads and perform needs assessment, engaging technical resources

Creating, delivering, and managing client presentations, proposals and coordinate quarterly business reviews

Utilizing solution-selling and value-selling techniques to effectively guide sales processes to close

Developing and maintaining business within existing accounts, managing large, complex sales situations and sales campaigns

Partnering with sales Account Executives to upsell current customers and assist in closing potential customers

Developing go to market co-sell strategy (internal Zoom, alliance partner & channel partners)

Working strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions

What we're looking for

Experience (5+ yrs) Contact Center Sales Experience

Able to lead and manage complex sales cycles from start to finish

Experience working within Healthcare, Public Sector and/or Higher Education accounts

Experience leading others with product/services training; demo and sales guides; learning and training materials

Experience utilizing Customer Relationship Management (CRM) tool

Able to travel as needed

Salary Range or On Target Earnings:

Minimum:

$174,500.00

Maximum:

$389,400.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date:

09/07/25

Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn (https://careers.zoom.us/benefits) for more information.

About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment?

At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form (https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&d=1127274756253361) and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

LI-Remote

Zoom

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