Req ID: RQ205878
Type of Requisition: Regular
Clearance Level Must Be Able to Obtain: Top Secret
Public Trust/Other Required: None
Job Family: Program Delivery and Execution
Skills:
IT Leadership,IT Service Management (ITSM),Solutions Development,Systems Architecture
Certifications:
ITIL v3 Intermediate Service Design (SD) | PeopleCert - PeopleCert, ITIL 4 Foundation | PeopleCert - PeopleCert, Project Management Professional (PMP) | Project Management Institute (PMI) - Project Management Institute (PMI)
Experience:
10 + years of related experience
US Citizenship Required:
Yes
Job Description:
Seize your opportunity to make a personal impact as a Program Sr Manager supporting the Department of State. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.
At GDIT, people are our differentiator. As an Information Technology Operations Lead you will help ensure today is safe and tomorrow is smarter.
We are seeking an experienced and knowledgeable Information Technology Operations Lead with strong solution architecture skills to join our team. The ideal candidate will be responsible for overseeing IT operations, developing and implementing IT solutions, and ensuring the smooth functioning of our IT systems. They must have extensive experience with ServiceNow and hold ITIL 4 certification at an intermediate level.
Key Responsibilities
Lead and manage the IT operations team to ensure effective and efficient IT service delivery.
Develop and implement comprehensive IT solutions to address business needs, ensuring alignment with the company's strategic objectives.
Design and oversee the architecture of IT systems and solutions, ensuring scalability, security, and reliability.
Collaborate with stakeholders to understand requirements, provide technical guidance, and recommend best practices.
Manage and optimize the use of ServiceNow for IT service management, including configuration, customization, and integration with other systems.
Monitor and analyze IT operations performance, identify improvement areas, and implement corrective actions.
Ensure compliance with ITIL 4 frameworks, standards, and best practices to enhance IT service management processes.
Develop and maintain documentation for IT systems, solutions, and processes.
Provide leadership and mentorship to the IT operations team, fostering a culture of continuous improvement and professional development.
WHAT YOU'LL NEED TO SUCCEED:
Education: Bachelor of Arts/Bachelor of Science in Information Technology, Computer Science, business or a related field.
Required Experience: 10+ years of related experience with 5+ years of leadership experience.
Required Technical Skills:
Strong solutions architecture skills with a proven track record of designing and implementing ITSM services and solutions.
ITIL 4 certification at an intermediate level.
Excellent understanding of IT service management principles and practices.
Demonstrated CSI experience.
Security Clearance Level: Secret, with ability to secure Top Secret clearance
Required Skills and Abilities:
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with technical and non-technical stakeholders.
Strong leadership and team management skills. Demonstrated leadership of a team with more than 100 people on an ITSM project.
Preferred Skills:
Advanced degree in Information Technology, Computer Science, or a related field.
Experience with ServiceNow, including configuration, customization, and integration.
Experience with cloud computing platforms and technologies.
ITIL 4 Managing Professional
Familiarity with Agile and DevOps methodologies.
PMP certification
Location: On Customer Site, Washington DC, 3 days per week and remote
US Citizenship Required
GDIT IS YOUR PLACE:
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
The likely salary range for this position is $153,000 - $207,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
