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Bilingual Customer Svcs Specialist Int

State of Minnesota • Saint Paul, MN • 2d ago

Working Title: Bilingual Customer Svcs Specialist Int

Job Class: Customer Service Specialist, Intermediate

Agency: Secretary of State

Job ID : 88513

Location : St. Paul

Telework Eligible : Yes; Hybrid schedule available after completion of a six-month probationary period, if applicable

Full/Part Time : Full-Time

Regular/Temporary : Unlimited

Who May Apply : Open to all qualified job seekers

Date Posted : 08/30/2025

Closing Date : 09/05/2025

Hiring Agency/Seniority Unit : Secretary of State / Secretary of State-AFSCME

Division/Unit : Secretary of State / Business Unit One-Intermediate

Work Shift/Work Hours : Day Shift

Days of Work : Monday - Friday

Travel Required : No

Salary Range: $20.45 - $27.12 / hourly; $42,699 - $56,626 / annually

Classified Status : Classified

Bargaining Unit/Union : 206 - Clerical/AFSCME

Work Area : Business Services

FLSA Status : Nonexempt

Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Office of the Minnesota Secretary of State seeks to fill up to two (2) Bilingual Customer Service Specialist, Intermediate positions. These positions exist to serve the public by responding to a wide range or routine inquiries over the telephone, online, and through the mail, so that information is properly and correctly provided to the general public.

This posting will be used to fill two positions.

Job duties include but are not limited to:

Process or provide for the processing of all copy and certificate orders including authentications.

Assist customers who call the public information routine queues so all routing questions including fees, forms, and services available are communicated to the customer timely and accurately.

Perform legal review, data entry, and imaging of routine corporate documents and no money annual registration filings to ensure that the filings are in compliance with Minnesota statutes and data entered timely and accurately.

Perform backup work to Customer Service Specialist, Senior and Customer Service Specialist staff during staff shortages as well as other miscellaneous tasks as assigned.

Maintain positive interpersonal relationships with all staff, supervisors, and customers, and participate in the OSS's mission, vision initiatives, and strategies as directed by the supervisor.

Bilingual differential may be applicable for this position

Minimum Qualifications

Bilingual in Spanish and English, with proficiency in speaking, writing, and reading, to effectively support diverse populations.

Typing/keyboarding sufficient to perform skilled typing tasks with speed and accuracy.

Word processing sufficient to accurately process customer and internal transactions.

Data entry sufficient to review and process documents with efficiency and accuracy.

Customer service skills sufficient to (1) provide prompt, courteous and accurate information to customers on the phone, in-person, through e-mail, and other written correspondence; (2) effectively communicate and elicit information with tact and diplomacy in difficult situations and efficiently resolve customer problems.

Ability to provide effective general and specialized office support (this requires common courtesy, tact, interest in positive problem solving, empathy, and the ability to organize ideas logically).

Ability to explain laws, rules, regulations, standards, policies, and procedures to customers.

Preferred Qualifications

Knowledge of business routine and complex filing requirements.

General knowledge of State of Minnesota statutes that govern business.

Ability to spot and correct inconsistencies, grammar issues, and formatting errors quickly.

Experience using Excel for data entry, tracking, and reporting.

Experience proofreading and reviewing documents for consistency, accuracy, and professional presentation.

Physical Requirements

Role may involve light physical activity, such as lifting or moving items, with assistance or tools.

Physical demands (e.g., lifting, standing, sitting, pulling) sufficient to stock public counter supplies such as forms, booklets, pamphlets.

Position may include walking to and from the counter and remaining seated or standing for up to three hours, with or without assistance.

Additional Requirements

This position requires successful completion of the following: It is the policy of the Office of the Minnesota Secretary of State that all candidates submit a background investigation prior to employment. The background check may consist of the following components:

Language fluency will be assessed during the interview process

SEMAA4 Records Check

Criminal History Check

Employment Reference Check

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.

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