Collections Administrator

TEG Federal Credit Union • Poughkeepsie, NY • 7h ago

Collections Administrator Poughkeepsie, NY | Hybrid (after introductory period) $20 - $25 per hour + annual bonus Full-Time | Monday-Friday At TEG Federal Credit Union , we're more than just a financial institution-we're a community. Our mission is to help our members achieve financial success while supporting the dedicated team that makes it possible. We are looking for a Collections Administrator to join our Collections & Risk Mitigation Department in Poughkeepsie, NY. This role is a blend of collections work and administrative support , helping preserve the credit union's assets while working compassionately with members to resolve delinquent accounts. If you're detail-oriented, organized, and thrive in a member-focused environment, we'd love to hear from you. What You'll Do: Contact members with delinquent loans or negative balances via phone, email, or mail to resolve accounts. Set up payment arrangements, recommend workout solutions, and assist with hardship considerations. Process claims for GAP, VSI, life, disability, and involuntary unemployment insurance. Handle ACH exceptions, returned loan payments, and recovery postings. Review and respond to credit report disputes using e-Oscar. Work with attorneys and collection agencies on bankruptcies, charge-offs, and repossessions. Generate and manage administrative reports, including small balance loans and funds on hold. Maintain accurate and confidential records of all collection activity. What We're Looking For: 1-3 years of experience in collections, lending, or a related financial services role. High school diploma or GED required (college coursework in business/finance preferred). Strong interpersonal and communication skills with the ability to handle sensitive situations professionally. Working knowledge of Microsoft Excel and Word; strong math skills. Ability to multitask in a fast-paced environment. Must be (or willing to become) a Notary Public. Why Join TEG? $20 - $25 per hour + annual bonus Hybrid work option available after training Health, dental, and vision insurance 401(k) with match + pension plan Paid time off and holidays Career development and training opportunities A culture built on teamwork, respect, and community impact If you're ready to make a difference in people's financial lives while building your career, apply today to join the TEG Federal Credit Union team! Apply Now for immediate consideration! TEG Federal Credit Union is an Equal Opportunity Employer. Applications are considered on the basis of skills, experience and qualifications without regard to race, age, creed, color, nationality, gender, sexual orientation, gender identity, marital status, military background, disability or any other legally protected status. All employment related decisions are made in accord with this policy. TEG Federal Credit Union participates in the E-Verify program to confirm the employment eligibility of all newly hired employees. For more information on E-Verify, please visit www.e-verify.gov .

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