Make banking a Fifth Third better®
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
GENERAL FUNCTION:
What is a De Novo? A De Novo is a new location that is being opened and staffed from the ground up.
As a De Novo Financial Center Manager, you are responsible for creating a highly engaged culture and growing a new branch from ground up. Starting a branch with zero customers is a challenging and rewarding task! The Financial Center Manager focuses mostly on developing new relationships and be actively involved in your community, the local Fifth Third brand ambassador. You must have a business owner mindset. Be comfortable and proficient in outside business development. Having prior experience in outside sales or outside calling efforts is required.
The Financial Center Manager will participate in a comprehensive, customized on-boarding and education program. This includes rotations in Operations, Sales & Service, Lending, Small Business, Preferred and Sales & Operations Management. The role will provide a robust learning approach for successful candidates to prepare for a Financial Center Manager role. After successful completion of the training program, the FCMA role will be placed in a Financial Center.
ESSENTIAL DUTIES & RESPONSIBILITIES:
De Novo FCM Responsibilities:
Actively engage and create opportunities for bankers to engage within local chambers, community groups, activities, and events to represent fifth Third Bank, helping to optimize the branch network based on location share, branch-promoting, and networking with potential new customers.
Develop a business plan that focuses on local centers of influence that you intend to build relationships with, detailing how you will implement the plan, and measure the strength of the partnership to drive in new customer business.
Provide customer services for businesses and the community, including, completing customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Lead activities that benefit the communities we serve. Lead by example through consistent use of the consultative sales process to proactively identify the financial needs of the current or prospective customers and recommend the appropriate solutions to meet those needs.
Grow and deepen Consumer and Small Business customer relationships by providing a memorable customer experience.
FCMA
The Financial Center Manager will participate in a comprehensive, customized on-boarding and education program. This includes rotations in Operations, Sales & Service, Lending, Small Business, Preferred and Sales & Operations Management. The role will provide a robust learning approach for successful candidates to prepare for a Financial Center Manager role. After successful completion of the training program, the FCMA role will be placed in a Financial Center.
Complete FCMA roadmap as intended and all onboarding activities from day one to program completion, including the successful completion of a Consultative Selling Skills Certification
Become proficient at deepening Consumer and Small Business customer relationships by providing a memorable customer experience
Gain knowledge, demonstrate and maintain a working knowledge of Fifth Third's products, services processes, and internal resources to stay informed, guide and lead the team
Become skilled at the consultative sales process to proactively identify the financial needs of current or prospective customers and recommend the appropriate solutions to meet those needs
Understand how to develop an integrated book of business strategy in which all customers, through all channels, have a Financial Needs Assessment (FNA) and are assigned to the best banker for proactive ongoing support
Learn how to source, develop, coach and lead a team that reinforces our Core Values and business strategies
Learn to cultivate a One Bank culture that proactively collaborates with business partners
Participate in activities that benefit the communities we serve
Follow the Bancorp Code of Business Conduct and Ethics and other related policies and procedures, modeling the ethical behavior expected from every employee
Additional duties as assigned
SUPERVISORY RESPONSIBILITIES:
Provide employees timely, candid and constructive feedback; assist in the development of employees to their full potential and provides challenging opportunities that enhance employee career growth; recognize and reward employees for accomplishments. Assist in the development of appropriate talent pool to ensure adequate bench strength and succession planning.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
College degree or two (2) or more years of equivalent experience in a leadership role managing a team in a sales environment preferred.
Experience in a financial industry and managing a P&L preferred.
Ability to professionally represent Fifth Third Bank in verbal and written communication
Capable of analyzing credit and financial information
Ability to successfully execute and coach sales activities
Exhibits business acumen
Demonstrated ability in making sound decisions
Demonstrated ability in making sound decisions
This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration.
WORKING CONDITIONS:
Normal office environment.
3-5 hours per day spent in outside business development activities
Extended viewing of computer screens.
Periodic travel within the Bancorp footprint to attend meetings and/or training.
LI-DH1
De Novo Financial Center Manager - Thompson Bridge (Gainesville, GA)
LOCATION -- Gainesville, Georgia 30506
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
