DESCRIPTION
WHAT YOU'LL BE DOING...
As a Senior Account Manager, you will be instrumental in ensuring the delivery of all business requirements for leading clients and ensuring our field teams deliver top notch results.?As such, you should be interested in managing Assisted Sales & Training programs from start to finish (with the support of a team), and in driving organic growth for these clients.
Your "hands on" approach will be required to provide direct insight and strategy on how to improve and grow the programs. You will build a relationship based on trust, innovation and the delivery of consistent results that meet or exceed expectations.
You will play a crucial role in transforming ideas into tangible products and services for our clients. Your responsibilities encompass planning, executing, and overseeing projects to align with the program's strategic objectives.
RESPONSIBILITIES
PRIMARY RESPONSIBILITIES
Leads all communication for project kick off, brief intake, planning budget and Scope of Work (SOW) process.
Collaborates with Field Sales, Operations and Training team leads during program execution.
Develops project schedule and initiates critical path; takes the necessary action (and steps) to keep work and teams on-track.
Collaborates with/guides a team of professionals throughout specific campaigns, programs and/or projects ensuring all program components are delivered on-time, on-budget and in a high-quality manner.
Drives the process for seamless budget creation and tracking, ensuring weekly check-ins with shared services, in addition to the development, follow up and tracking of all invoices.
Develops and guides the creation of executive summary and insights reports for both client and internal team; ensures excellence in effective reporting.
Functions as project lead in status meetings with the internal Mosaic team and clients, building agendas, efficient meeting notes and follow ups, as necessary.
Proactively runs program oversight end to end.
Participates in regular brainstorms internally and externally.
Enthusiastically gets to know clients, strengthening relationships through meetings, client outings, etc.
Confidently understands and can communicate breadth of Mosaic's offerings to new and existing clients.
Other duties as assigned.
QUALIFICATIONS
WHO YOU ARE
You are an experienced project or account manager and independent thinker, who thrives in a highly entrepreneurial, but process driven, environment.
You have agency experience.
You are willing & able to work on a tobacco brand.
You flourish with organization, detail, developing status docs, critical paths, budget trackers and project plans. Organized is your middle name.
Grammar is your jam. The written word is an area where you excel.
You love working in a team environment. You are highly collaborative and are comfortable working closely with clients, cross functional teams, and internal departments across seniority levels to produce the best work.
You are a creative problem solver with a knack for thought leadership. There is always a way, and no idea is too far reaching to explore.
You are curious, and have a deep interest in emerging market trends, consumer behaviors, and cultural reference points. You love learning!
You are a natural leader who can manage without authority and lead others to achieve mutual goals.
You are able to travel as needed for client meetings, field visits, program launches, etc.
REQUIRED EXPERIENCE
The ideal candidate has 3-5 years of experience working in client service and field management
Agency experience strongly preferred
2+ years of work experience in Business, Account Management or Program Management and thrives working in a fast-paced, multi-disciplined environment preferred
Proficient in building critical paths, timeline management tools, and building/tracking/reconciling budgets.
Skilled in data analysis, performance metrics, and pulling information for dashboards.
Strong understanding of sales and training strategies and best practices.
Demonstrated ability to lead and foster growth on surrounding teams with strong cross-functional coordination skills.
Exceptional communication and interpersonal skills.
Ability to work independently and as part of a team.
Desire to learn, develop and continuously grow in all aspects of the role.
Proficiency in Microsoft Office and ability to work in a digital work environment
Flexibility - must be available to work flexible hours which will include evenings/and or weekends at times
Problem solving and solutions-based attitude - Ability to think critically and understand both the cause and effects of decisions and situations
Detail-oriented with strong organization skills - thorough, meticulous, and accurate with the work
Strong business acumen - budgeting is something you have an affinity for
A management style that focuses on mentoring and collaboration
Ability to manage high stress situations and utilize problem solving techniques to find the best solutions.
Solid communication skills, both written and verbal
Ability to multi-task and thrive in a fast-paced environment.
Ability to travel as needed for client meetings, field visits, program launches, etc.
ABOUT US
Mosaic is a part of Acosta Group - a collective of the industry's most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.
As a leading North American integrated marketing agency, Mosaic specializes in everything from experiential marketing, commerce + retail media and field marketing, to design and production. With a 35+ year history, Mosaic has office hubs in Chicago, Dallas, and Toronto and full reach across North America.
We focus on creating brand experiences that connect brands with consumers in creative and relevant ways. Mosaic's ultimate mission is to propel our client's business, culture, and communities forward to make the human experience better. We are diverse, yet like-minded individuals, and we believe in taking risks and creating shared experiences, not just for our clients, but for each other. Every associate is given the keys to charter new ground as they collectively live in the moment of building memorable experiences together.
Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.
Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.
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Acosta, and its subsidiaries, is an Equal Opportunity Employer
Job Category: Marketing
Position Type: Full time
Business Unit: Marketing
Salary Range: $72,600.00 - $85,000.00
Company: Mosaic Sales Solutions US Operating Co, LLC
Req ID: 11487
Employer Description: MOSAIC\EMP\DESC
