Wave Planning Supervisor

Carter's/OshKosh • Braselton, GA • 1d ago

QUESTIONNAIRE-6-38

Serving the needs of all families with young children, Carter's Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter's, OshKosh B'gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.

How you'll make an impact :

This role is responsible for driving the planning, waving, and overall workflow management within the Distribution Center to ensure seamless execution across Wholesale, Retail, and eCommerce channels.

The position typically reports to the Operations Manager and is based in our Braselton office in an on-site work environment.

Planning/Waving - Production & Workforce - 50%

Strategically batch orders by creating waves using the warehouse management system functionalities to streamline workflow throughout the DC for all three channels.

Understand and effectively use the wave rules and templates to build efficient waves for the operations team.

Develop daily volume and workforce planning by shift and in alignment with volume forecasts and financial budget.

Monitor UPH goals to ensure daily SLA's are being met and advise building leaders of progress.

Plan and communicate execution of waves needed for shift setup to include time needed and units per wave.

Effectively manage competing priorities by business units (corporate) and departments (facility).

Effectively communicate with all business partners (internal - operational directors/managers and business unit liaisons (owners and representatives)) to ensure accuracy (100%) and service metrics are met or exceeded.

Through continuous improvement methodology, improve building flow and planning processes

Flow - 50%

Manage the flow of work in the facility in order to meet/exceed well-defined service level agreements (SLA). Ensure waves are replenished, picking is timely and staffing levels are adjusted to support accomplishment of timely wave completion.

Ensure timeliness (starting and closing) of all workflow waves.

Manage the complexities and dynamics of flow alternating between Wholesale, Retail and eComm channels, between processing engines (Beumer and Sortrak) and across shifts.

Actively participate and lead the building with the flow of work into and out of the facility in order to meet/exceed well defined service level agreements (SLA) on assigned shiftTake an active role in resolving exceptions (any order not properly flowing through normal processing steps) by identifying, understanding root cause and eliminating root causes while maintaining timely processing and meeting/exceeding established service level agreements (SLAs).

Develop and teach all direct reports the specific workflow wave rules for flowing work to the distribution floor for processing.

Evaluate and drive employee performance through coaching, leadership (lead by example), proper planning, effective communication and providing clear and attainable expectations all while using the company guidelines.

Understand and properly manage all necessary expense levers in order to improve cost per unit while maintaining high levels of service, quality and morale.

Develop associates (non-exempt) through timely feedback, effective communication, proper expectations and training, mentoring/coaching so they can achieve their professional metrics/goals and take on roles of increased responsibility over time.

Effectively collaborate and communicate with internal business partners (human resources, customer service, operations, inventory/quality control, business units (wholesale, retail, e-commerce), etc.).

Maintain working knowledge of current innovations and best practices in the distribution area and investigate integration of these ideas to improve distribution function.

Actively own safety (incidents, near misses, accidents, awareness, etc.) through full participation in all safety related matters (meetings, supporting initiatives, investigations, etc.).

We'd Love to hear from you if:

Must have:

BS/BA degree or equivalent experience preferred in business, logistics, supply chain or related field

2-5 years of managerial level experience with a preference of 1-3 years in distribution environment

Experience leading teams of 10+ associates (non-exempt).

Experience working within a sophisticated Information Technology structure and high volume, fast-paced Supply Chain environment.

Analytical and leadership skills required.

Our Team Members:

Lead Courageously: Have a strong sense of personal values that align with our Company values

Collaborates Broadly: Build cooperation, trust, and thrive in a consensus driven environment

Customer Focus: Proactively seek opportunities to leverage data and fact-based insights to serve customers and/or internal clients

Drive Growth: Set aggressive goals and implement plans precisely

Cultivates Innovation: Respectfully challenge the "we've always done it this way" mentality and explore new ways to achieve desired outcomes

Make a career at Carter's:

Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter's University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess.

NOTE: This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description.

Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.

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