IT Generalist III
Apply now (https://secure.dc4.pageuppeople.com/apply/674/gateway/default.aspx?c=apply&lJobID=536760&lJobSourceTypeID=796&sLanguage=en-us) Job no: 536760
Work @type: Staff Full-Time
Location: In the State of Florida
Categories: Computer Science, Information Technology
Department: 14300000 - IT-ICT INFRA COMM TECHNOLOGY
Classification Title:
IT Generalist III
Classification Minimum Requirements:
Bachelor's degree in an appropriate area and four years of relevant experience; or an equivalent combination of education and experience.
Job Description:
UF Information Technology (UFIT) is currently seeking an intermediate level IT Generalist III to join Infrastructure and Communication Technology (ICT), a unit within UFIT.
UF Information Technology (UFIT) enables teaching, learning, research, and service on campus and across the region with state-of-the-art enterprise IT systems, including SEC and SUS universities, and the opportunity to teach using HiPerGator.
As part of ICT, you will support and maintain moderately complex network systems and provide both A/V and end user support. As part of the Field Operations team, you will troubleshoot and develop network and communications solutions alike at the Gainesville and Jacksonville campuses. This position will require travel between the Gainesville and Jacksonville campuses regularly throughout the first 6 months of employment.
Some key responsibilities and characteristics of this position are:
Responsible for troubleshooting and resolving network, A/V, telecommunications, and other technology related end user support issues
Troubleshoots and resolves moderately complex network problems, regarding building level, layer-1, and layer-2 network infrastructure components
Follows best practices for new building construction and major building renovation projects, including wall-plate equipment renewal projects. Integrates design standards and special requirements into complete configurations
Serves as a technical resource person for coworkers and customers for layer-2 networks on small to medium size buildings
There is a special emphasis on statewide WAN including IFAS and Wall-Plate building networks. Other network segments include the campus building LANs, campus wireless access, campus core network, and external WAN connections
Installing and moving computers, printers, and other end user technology devices, including installing designated system images and application software
Understanding of various current OS environments, Active Directory, and cloud services
Knowledge of Microsoft Office Suite, Adobe Suite, G suite, Dropbox and other software used across campus
Install and configure complex audio-visual and IT hardware in supported spaces
Manage Zoom Rooms, Crestron XIO, Scheduling panels, EMS scheduling, public computers, and other Audio-Visual and Information Technology (AV/IT) related hardware and software
About UF Information Technology
Led by Vice President and CIO Elias Eldayrie, the eight departments comprising UFIT are: Academic Technology; Applications, Development, and Integrations; Business Center; Customer Experience and Resource Planning; Data Platform and Analytics; Information Security Office; Infrastructure and Communication Technology; and Research Computing. UF Information Technology (UFIT) enables teaching, learning, research, and service on campus and across the region with state-of-the-art enterprise IT systems, including SEC and SUS universities, and the opportunity to teach using HiPerGator. For more information about UFIT and its goals and governance, visit https://it.ufl.edu/about-ufit/strategic-plan/.
About the University of Florida
One of America's all-around best universities, theUniversity of Florida (https://ir.aa.ufl.edu/) drives future-making education, eye-opening discoveries, life-saving health care, and community-building collaboration for our state, our nation, and our world. UF is in Gainesville, a city of approximately 150,000 residents in North-Central Florida, 50 miles from Florida's West Coast, 67 miles from the Atlantic Ocean, and within a 2-hour drive to large metropolitan areas (Orlando, Tampa, Jacksonville). The beautiful climate and extensive nearby parks and recreational areas afford year-round outdoor activities, including hiking, biking, and nature photography. UF's large college sports programs, museums, and performing arts center support various activities and cultural events for residents to enjoy. Learn more about what Gainesville has to offer at Visit Gainesville. (https://www.visitgainesville.com/)
Exceptional Benefits
UF provides variousleave (https://hr.ufl.edu/leave) programs based on an employee's salary plan, including vacation, sick leave, holidays, personal leave days, and paid family leave. In addition to paid time off, the University of Florida offers a very competitivebenefits (https://hr.ufl.edu/benefits/) package.
Expected Salary:
$61,000 - $65,000; commensurate based on education and experience.
Required Qualifications:
Bachelor's degree in an appropriate area and four years of relevant experience; or an equivalent combination of education and experience.
Preferred:
The ideal candidate will possess the following education, experience, and skills:
CCNA Certification or equivalent
CompTIA A+, Network+, or equivalent certification.
Knowledge of physical network infrastructure and components
Desktop support experience
Proven experience in providing technical support for video management and streaming platforms, including troubleshooting and resolving technical issues. Familiarity with video-related technologies is an advantage
Provide excellent service through professional and courteous interactions with internal and external stakeholders while meeting business needs
Special Instructions to Applicants:
A Criminal Background Screening is required. (https://policy.ufl.edu/policy/criminal-background-screening/)
This position will require travel between the Gainesville and Jacksonville campuses regularly throughout the first 6 months of employment
A Florida driver's license is required.
Applicants are required to submit the following with their application:
Cover Letter
Resume
List of professional references with contact information (Minimum of 3 with one from a previous or current supervisor)
Application must be submitted by 11:55 p.m. (E.T.) of the posting end date.
Health Assessment Required:No
Advertised: 12 Aug 2025 Eastern Daylight Time
Applications close: 03 Sep 2025 Eastern Daylight Time
