Access Center Assistant

Water Street Mission • Lancaster, PA • 3d ago

For Water Street Mission to fulfill its mission and purpose, it is critical for all staff to participate in the development and maintenance of a healthy Christian Community. By living out our faith with one another and creating a space where our guests are invited to experience that community with us, we participate in lives being restored. Even as some positions have minimal direct contact with guests, each staff member has an essential role in forming and maintaining Christian community. The love of Christ, evidenced in our Water Street community, is the real impetus for change with our guests.

Job Summary: The Access Center Assistant supports the Access Center, which is Water Street Mission's main entrance and front desk for all prospective and current guests. The Access Center Assistant offers outstanding hospitality and customer service to guests, visitors, and staff. This role is an entry-level position with potential for growth and promotion on the Social Services team or within WSM, as candidates demonstrate maturity and development in the role.

FLSA: Full-Time 8 AM - 4:30 PM, Non-Exempt

All Water Street Mission staff must be:

· Willing to sign the Water Street Ministries' Statement of Faith

· A current and active member and/or regular attendee of a local church.

· Able to fully support the Water Street Mission's core values and ministry philosophy.

Provide Access Center desk and phone coverage: greet guests, visitors and staff, screen incoming guests for services eligibility, field phone calls and general inquiries, direct walk-ins, sort and deliver guest mail, schedule appointments for Social Services team members as directed, and complete other assigned administrative duties to support the function of the Access Center and Social Services teams.

Maintain thorough and up-to-date knowledge of all WSM philosophies, policies, and procedures.

Provide seamless communication between the Access Center and other staff, seeking continual improvement and collaboration.

Maintain cleanliness of the Access Center areas.

Be continually aware of and sensitive to situations or incidents in the Access Center, requesting backup from trained and designated staff.

Attend all assigned internal and external meetings and training, including but not limited to regular team meetings, staff development days, etc.

Be able and willing to share the Gospel and participate in the ministry activities of Water Street Mission.

Subscribe to the Water Street Mission Statement of Faith and Qualifications of Employment upon hire and continuously while employed.

Adhere to the Water Street Mission Employee Handbook.

Essential Functions:

Culture and Values

Share the Good News of Jesus Christ in words and actions with people we serve, communicating hope and dignity.

Walk alongside fellow WSM staff in Christian community as we journey toward maturity.

Encourage restoration in the lives of coworkers and guests, recognizing we are each restored by God to become restorers.

Work in full coordination with other WSM staff at all times to identify, report and respond appropriately to any potential threats to the safety and wellbeing of guests.

Embody, encourage, and cultivate WSM culture, purpose, mission and values in words and actions.

Role Specific Responsibilities

In partnership with the Access Center and Social Services teams, cultivate an environment of hospitality and excellent customer service so that who we serve and how we serve is a true expression of our purpose, mission, and values.

Maintain a working knowledge of community resources providers, regularly updating resource guides, and share resource information with guests, staff, and visitors as needed.

Monitor and stock supplies in the Access Center.

Complete accurate and timely documentation for relevant records.

Manage special projects as assigned.

Perform all other duties as assigned.

Education and Experience: Bachelor's degree (or degree in progress) preferred, although candidates with a relevant combination of education and experience will be considered. Administrative experience and/or experience in the areas of homelessness, behavioral health, substance abuse, or trauma-informed care preferred. Strong organizational skills are required. Competency in Microsoft Office products and ability to use or learn a case management software system is required. Strong communication and interpersonal skills are essential. Bilingual (English-Spanish) strongly preferred.

Reports To: Access Center Manager

Key Internal Relationships: Residential Life (Social Services, Life Coaches), Water Street Health Services, Community Resources (Pastoral Ministries, Career and Financial Services, Guest Education, Outreach Ministries)

Physical Demands:

Occasionally = 1%-33%; Frequently = 34%-66%; Continuously = 67%-100%

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this position.

Stand, walk, or sit- Continuously

Use of fine motor skills- Continuously

Bend, squat, kneel, and reach- Frequently

Lift and/or move up to 50 pounds- Frequently

Weekend and evening availability- Occasionally

Christian Life:

Water Street Mission is a privately funded 501(c) 3 non-profit, evangelical Christian ministry. Our designated purpose is religious, and we are a Christ-centered ministry that is dedicated to sharing the Gospel and helping the homeless and impoverished. We consider every position to be essential in the fulfillment of our ministry and purpose statement. As such, each employee must have a relationship with Jesus Christ as their personal Savior and Lord. All employees must:

My signature below acknowledges that I have read and understood the job description as described herein and I can perform that which is required under Physical Demands unless otherwise noted. I understand that this job description is not all-inclusive and that employment is at-will.

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