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Event Customer Service Specialist-Customer Services Specialist

State of Minnesota • Apple Valley, MN • 1w ago

Working Title: Event Customer Service Specialist

Job Class: Customer Service Specialist

Agency: Minnesota Zoological Garden

Job ID : 88372

Location : Apple Valley

Telework Eligible : No

Full/Part Time : Intermittent

Regular/Temporary : Unlimited

Who May Apply : Open to all qualified job seekers

Date Posted : 08/25/2025

Closing Date : 09/8/2025

Hiring Agency/Seniority Unit : Minnesota Zoological Garden / Zoo Gardens-Insuff Wk Tm

Division/Unit : Strategy & Engagement / Special Events

Work Shift/Work Hours : Varies

Days of Work : Varies

Travel Required : No

Salary Range: $20.02 - $25.03 / hourly

Classified Status : Classified

Bargaining Unit/Union : 218 - Insufficient Work Time/Unrep

FLSA Status : Nonexempt

Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This posting may be used to fill multiple positions.

Daytime and evening hours will vary between 7:00A.M. to 12:00A.M. (midnight). Peak Season is May-October, with minimum average of 15-20/hour per week with potential for more depending on event needs and staff availability.

Typical Workdays:

Jan-March (weekends)

April-May (weekends)

June-July (Wed-Sun)

August (Fri-Sun)

Sept-Oct (Sun-Sat)

This position provides front-line customer service to guests, vendors, internal teams, and other partners attending and participating in Zoo-hosted onsite programs and events. This position assists visitors by providing general information, directing guests and vendors to appropriate locations, and ensuring a welcoming and safe environment. Duties focus on greeting and assisting guests and vendors, answering basic inquiries, and supporting event staff with routine tasks to help ensure events run smoothly.

Minimum Qualifications

The following qualifications are required of all applicants seeking consideration for this position. Only applicants whose application materials clearly demonstrate fulfillment of each of these minimum qualifications will be considered for the position. To ensure accurate evaluation, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

Knowledge of customer service practices is sufficient to provide basic information and assistance in a public setting.

Skill in oral communication to interact with guests in a polite, clear, and helpful manner.

Ability to work constructively with other employees and the public.

Ability to follow oral and written instructions and maintain confidentiality of private information.

Ability to organize and prioritize simple work tasks.

Ability to operate a golf cart.

Valid Class D driver's license.

Preferred Qualifications

Experience working in a public venue, events, and hospitality setting.

Familiarity with Zoo programs, exhibits, and visitor amenities.

Ability to communicate in more than one language.

Physical Requirements

Ability to work a flexible schedule, including evenings, weekends, and holidays, based on operational needs.

Ability to perform the essential duties of the position in a variety of work environments, including both indoor office settings and outdoor areas with exposure to a range of weather conditions.

Tasks may occasionally require lifting or moving objects up to 25 pounds, with or without reasonable accommodation.

The position involves periods of stationary work (sitting or standing), as well as mobility throughout the Zoo campus to support membership programs and events.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional Requirements

Applicants must have the ability to meet the physical requirements and work in the environmental conditions of the position, with or without reasonable accommodations.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

It is policy of the Minnesota Zoo that all candidates submit to a background check prior to employment. The background check may consist of the following components:

Conflict of Interest Review

Criminal History Check including fingerprinting

Education Verification

Employment Reference / Records Check

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