IT Specialist I
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IT Specialist I
Salary
$27.98 - $40.57 Hourly
Location
50 E. Civic Center Drive, AZ
Job Type
Full Time
Remote Employment
Flexible/Hybrid
Job Number
25-0265
Department
INFORMATION TECHNOLOGY
Opening Date
08/25/2025
Closing Date
9/8/2025 11:59 PM Arizona
Description
Benefits
Questions
We Are Seeking
Gilbert has an exciting opportunity for a IT Support Specialist I/II who is innovative and driven to partner with business partners about front-line support and resolution of hardware and software-related issues. This position is responsible for service, installation, and maintenance of various computers, laptops, peripherals, and other related equipment throughout the Town by means of troubleshooting, prevention, and repair.
At Team Gilbert, we hire outcome-oriented problem-solvers who love what they do! Here are some position requirements:
Excellent customer service and communication skills to delight the customer
Ability to work collaboratively in a team environment that is customer-facing
Strong problem-solving skills and a solutions-oriented attitude a must
Associate's degree in technology or a closely related field
1+ year of recent service desk experience with a variety of operating systems, software, hardware, applications and problem-solving for 1200+ users, computer repair experience, troubleshooting and staging of PC hardware and related equipment experience, and customer service
1 + years of experience providing phone support in a helpdesk environment preferred but not required.
A+ Certification is desired but not required
Network+ Certification is desired but not required
Familiar with Microsoft Windows and Microsoft Office products (M365) and other relevant technologies
Familiar with Apple OS/IOS (MacBook Pro, iPhone, iPad)
Skill in Active Directory network environments
Knowledge of InTune (Preferred, but not required)
Knowledge of MDM (Jamf) (Preferred, but not required)
Skilled in research methods and techniques for solving complex repair problems
Adept at installing, imaging, diagnosing, and/or resolving problems with personal computer hardware, related peripheral devices, software, and/or network services, and installing local and network-connected printers
Ability to troubleshoot and provide client support of network security, software, operating system, and/or system performance issues
Ability to pass a PD background check
This position is an At-Will position and is FLSA Non-Exempt - eligible for overtime compensation. This is a full-time, benefited position with a regular work schedule of Monday - Thursday, 7 am - 6 pm.
This department is currently working in a hybrid environment. Remote work privileges are approved at the sole discretion of the department director; as such, the department reserves the right to modify or discontinue remote work arrangements at any point.
Regardless of work location (Remote, On-Site, or Hybrid) Town of Gilbert employees are required to reside in the state of Arizona by hire date.
About You
The ideal candidate for this position will be passionate about desktop solutions and service. We're looking for outcome-oriented individuals who search for the right solution for any computer-related issue that may arise, ensuring an outstanding customer experience for our employees.
The Desktop Support position requires someone who is adept at finding common sense, well-reasoned approaches to difficult problems. The ideal candidate is someone who can explain these problems and their resolutions in plain terms to those customers who may not understand technical language. Strong written and verbal communications are required as well as emotional intelligence and interpersonal savvy. The Desktop Support position should quickly establish themselves as valued consultants and business partners to our customers.
Why Team Gilbert?
While the full salary range is provided to reflect the potential for growth within the job classification, initial compensation for this position will begin at the minimum of the range.
We Are Here to Help!
In addition to a competitive salary, Gilbert offers a comprehensive benefit package that includes self-funded medical and dental plans, life insurance, disability, pension, tuition reimbursement and more.
Join Team Gilbert and make an income while making an impact! If you are looking for an opportunity to make a visible contribution to our community, and get excited about doing interesting work that matters, then why not click that "Apply" button at the top there? We can't think of a better place to put your talents to work.
Let's get this adventure started!
Gilbert provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any @type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Gilbert offers a comprehensive benefits package for qualifying positions that includes medical and dental insurance, life insurance, disability, pension, tuition reimbursement, parental leave, babies at work, and more! Click Here (https://www.gilbertaz.gov/home/showdocument?id=42978&t=637793142009536761) to see a list of our benefit offerings at-a-glance, or visit our website to see our full employee benefits guide (https://www.gilbertaz.gov/departments/human-resources/benefits) .
01
In the questions that follow, you will be asked for information about your work history, to include things such as dates of employment, names of employers and specific details of the work you did. In answer to questions asking you to describe your work experience, if you do not have that @type of experience, enter "N/A". Answers provided in this supplemental questionnaire must be substantiated and verifiable in the employment history section of your application. Be aware that submitting a resume in lieu of completing the employment history section of the application and failing to provide all of the information requested in these supplemental questions will disqualify you from further consideration, so please be thorough in answering the questions. Please indicate whether or not you accept these terms by checking the appropriate response below.
Yes
No
02
Please select your highest level of education.
High School Diploma / G.E.D.
Associates degree
Bachelor's degree
Master's degree or higher
03
Please select how many years of recent service desk experience you have with a variety of operating systems, software, hardware, applications, problem solving, and repair?
No experience in this area
Less than one year
More than one year, less than three years
More than three years
04
If you have the @type of experience in the previous question, please describe it below. if you do not have this @type of experience please enter N/A.
05
How many years of work experience do you have using Microsoft System Center Configuration Manager (SCCM), InTune or other deployment/imaging tools?
No experience in this area
Less than one year
More than one year, less than three years
More than three years
06
If you have the @type of experience in the previous question, please describe it below. if you do not have this @type of experience please enter N/A.
07
How many years of experience do you have managing Apple devices and MacOS in an enterprise environment? Please describe your experience including any products used to manage these devices.
No experience in this area
Less than one year
More than one year, less than three years
More than three years
08
If you have the @type of experience in the previous question, please describe it below. if you do not have this @type of experience please enter N/A.
09
Please indicate years of experience with M365 or similar cloud technologies related to customer and desktop support.
No experience in this area
Less than one year
More than one year, less than three years
More than three years
10
If you have the @type of experience in the previous question, please describe it below. if you do not have this @type of experience please enter N/A.
11
How long have you provided support to end users working with mobile devices such as iPads, iPhones, Androids, etc.?
No experience in this area
Less than one year
More than one year, less than three years
More than three years
12
If you have the @type of experience in the previous question, please describe it below. if you do not have this @type of experience please enter N/A.
13
This position may require participation in an after-hours, on-call rotation and occasional work requirements outside of normal working hours. Are you able to accommodate a flexible schedule?
Yes
No
14
The following question is strictly confidential and will not be made part of your application for employment. Preference Status per Arizona Revised Statute 38-492 (select all that apply):
Veteran
Disabled Veteran
Veteran's Spouse/Surviving Spouse
Disabled Person
Required Question
Employer
Town of Gilbert
Address
50 E. Civic Center Drive Gilbert, Arizona, 85296
Phone
(480) 503-6823
Website
https://gilbertaz.gov/jobs
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