Back to Jobs search

Customer Service Representative

Butler America • Buena Park, CA • 12h ago

itle : Customer Service Representative

Job ID#: 71492

Duration: Permanent

Location: Buena Park, CA

Pay range: $25.00-33.00 per hour

Job Summary

The Customer Service Representative is an individual contributor position requiring excellent interpersonal and listening skills. They must have the ability to solve complex problems with a customer service focus and handle multiple challenges simultaneously. They act as the primary liaison between assigned customers ensuring that clear communication and positive relations are maintained. Under minimal supervision, the Customer Service Representative is responsible for all aspects of order management from contract review to delivery follow-up for assigned customers.

Primary Responsibilities

Build and maintain strong relationships with customers with excellent listening skills and a commitment to ensuring customer satisfaction through the timely resolution of issues

Order entry and order management including processing of requirement changes and utilization of customer portals

Accurately maintain records, files and reports in electronic format including customer specific work instructions. Generate and interpret metrics and reports from ERP system

Review and interpret contractual/specification requirements, internal flow-down requirements, and effectively interface with internal teams to reach mutually agreeable terms with the customer

Ability to review, interpret, and draft documentation related to terms and conditions, quality clauses, and export compliance requirements to ensure conformity with company guidelines

The role is fulltime onsite to work collaboratively with internal departments to expedite and resolve issues to ensure customer satisfaction. Act as Voice of Customer with ownership/management of Customer Scorecards

Support quoting and proposal activities and be able to present product offering

Manage complex assignments requiring independent judgment and analytical skills

Basic Qualifications

A Bachelor's Degree in a technical or business discipline or equivalent experience

2+ years of Customer Service experience, ideally in the aerospace industry or a similar, highly regulated, B2B manufacturing organization

Proficient in MS Office applications (Word, Excel, and Outlook)

Strong customer focus with ability to handle questions and / or complaints effectively and anticipate customer needs while taking personal responsibility and ownership over customers and challenges

Proficiency in written and verbal communication skills with strong interpersonal skills to prioritize workload and manage multiple customer accounts

Ability to work independently and exercise sound judgment

Understanding of U.S. Export requirements (EAR and ITAR)

Experience with ERP System, Microsoft Access, SQL

Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law

Butler America Aerospace, LLC. is an equal opportunity employer. Butler evaluates applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. The Butler America Aerospace, LLC. EEO Policy Statement and "Know Your Rights" Poster is available here: Applicant and Employee Notices (https://butler.com/wp-content/uploads/2024/03/BAA-Website.HR-Documents.2024.03142024-new.pdf) .

Butler America Aerospace, LLC. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact the Human Resources Department at accommodations@butler.com.

Similar Jobs

Operations Manager - Vending

Sodexo • City Of Industry, CA • 8h ago

Management & Administrative

Role Overview Your future is InReach ! Sodexo is seeking a Operations Manager for InReach located in Los Angeles, CA Join our mission to transform the convenience industry by putting people first and obsessing about extr...

8h ago

Go to Apply

UltraClean Market Manager

Cintas • Tustin, CA • 9h ago

Management & Administrative

Requisition Number: 208809 Job Description Cintas is seeking an UltraClean Market Manager in our Rental Division to profitably grow our UltraClean Services. Responsibilities include overseeing all operations and sales fo...

9h ago

Go to Apply

Light Commercial Unitary Account Manager

Trane Technologies • Brea, CA • 10h ago

Management & Administrative

At Trane Technologies ( https://www.tranetechnologies.com/ ) and through our businesses including Trane® ( https://www.trane.com/ ) and Thermo King® ( https://www.thermoking.com/ ) , we create innovative climate solution...

10h ago

Go to Apply

Customer Service Associate

Walgreens • Lynwood, CA • 12h ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

12h ago

Go to Apply

Warehouse Inventory Driver

Ryder System • City Of Industry, CA • 13h ago

Management & Administrative

Position Description Ryder is immediately hiring a Permanent Full Time Inventory Clerk at our facility in City of Industry, CA. Warehouse Positions Pay Weekly Hourly Pay $19.50 per hour Apply Here with Ryder Today Click...

13h ago

Go to Apply

Account Manager

AFC Industries • Santa Fe Springs, CA • 17h ago

Management & Administrative

Job Description AFC Industries is a dynamic organization dedicated to providing supply chain management solutions for fasteners and assembly components to original equipment manufacturers, assembly plants, and other user...

17h ago

Go to Apply

(USA) Exterior Services Technician, DOT Operator - DS

Walmart • Garden Grove, CA • 1d ago

Management & Administrative

Position Summary... What you'll do... Are you searching for an exciting career opportunity within a dynamic team? Look no further! Walmart is expanding its workforce across local retail stores and is actively recruiting...

1d ago

Go to Apply

Mid-Level or Senior Supply Base Management Specialist (Level 3 or 4)

The Boeing Company • Long Beach, CA • 1d ago

Management & Administrative

Job Description At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity f...

1d ago

Go to Apply