Desktop Support Specialist

Robert Half • Kalamazoo, MI • 1d ago

Description

We are seeking a skilled Desktop Support Specialist to provide technical assistance and ensure the smooth operation of our IT systems. This role involves supporting end-users, maintaining hardware and software, and ensuring system security across the organization.

Key Responsibilities:

Provide Tier 1 and Tier 2 support for desktops, laptops, and peripheral devices.

Install, configure, and troubleshoot Windows operating systems and related applications.

Manage and support Microsoft Office 365 applications, including Outlook, Teams, and OneDrive.

Administer Active Directory for user account creation, password resets, and group policy management.

Perform hardware diagnostics, repairs, and upgrades for desktops, laptops, and printers.

Install and maintain antivirus software and ensure endpoint security compliance.

Assist with software deployments, updates, and patch management.

Document support activities and maintain accurate asset inventory records.

Provide excellent customer service and communicate technical solutions clearly to non-technical users.

Requirements

Qualifications:

Strong knowledge of Windows OS (Windows 10/11) and Microsoft Office 365 suite.

Experience with Active Directory administration and user management.

Familiarity with antivirus solutions and endpoint security best practices.

Hands-on experience with hardware troubleshooting and software installation.

Excellent problem-solving skills and ability to work independently or as part of a team.

Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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