Sales Process Specialist

UL, LLC • Durham, NC • 5h ago

This is a Hybrid role requiring 3 days/week in a UL office.

Preference will be given to candidates in Research Triangle Park, NC

Uses knowledge and relationships from guiding post-sales implementation of Testing, Inspection and Certification (TIC) products and services to collaborate with account owner on renewal strategy and inform planning for expansion opportunities.

Coordinates post-sale activities to ensure customers are meeting TIC certification requirements and product or service adoption timelines.

Serves as a single point of contact for post-sales services and ongoing relationship support for assigned customer contacts.

Builds trust, transparency, and loyalty with customer contacts. Directs feedback internally when appropriate.

Connects customer personnel to relevant UL personnel when applicable.

Takes ownership of a variety of product, investment, and technical issues and ensure complete resolution from the customers perspective.

Supports implementation and fulfilment teams to deliver solution to customer post-sale.

Collaborates with internal resources until an issue is resolved and communicated to customer.

Provides input to account manager, TSR/TISR, and (where appropriate) to inform renewals and sales strategy.

Builds an internal UL problem solving network, works under moderate guidance and engages internal personnel to problems, improve delivery, etc.

High school diploma.

2+ years of Customer Service and/or Inside Sales experience

Business acumen and a sufficient understanding of business sales processes.

Highly organized and self-directed

Strong communication and administrative skills.

Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software

What we offer:

Total Rewards: We understand compensation is an important factor as you consider the next step in your career. The estimated annual compensation for this position is $60,000. -72,000. which includes a base salary of $50,000. - $60,000. and 100% on target performance. Members of the sales function are eligible to participate in the UL Solutions Sales Incentive Plan. The annual target incentive for this position is 20% of the base salary, paid quarterly, and is contingent upon performance. Compensation is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors.

This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours).

The application deadline for this position is 11/22/2025.

Learn More:

Curious? To learn more about us and the work we do, visit our company page www.UL.com

LI-JK3

LI-Hybrid

UL LLC has been and will continue to be an equal opportunity employer. To assure full implementation of this equal employment policy, we will take steps to assure that:

Persons are recruited, hired, assigned and promoted without regard to race, color, age, sex or gender, sexual orientation, gender identity, gender expression, transgender status, religion, creed, national origin, ethnicity, citizenship, ancestry, disability, genetic information, military or veteran status, pregnancy, marital or familial status, or any other protected category under applicable law.

UL, LLC

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