Account Executive

Brighton Health Plan Solutions, LLC • Chapel Hill, NC • 2d ago

About The Role

Brighton Health Plan Solutions is seeking an experienced Account Executive with deep expertise in PPO networks, self-insured benefit plans, and Third-Party Administration (TPA) organizations. This role is primarily focused on client retention, relationship management, and ensuring client success. As the internal advocate for your clients, you will coordinate across Brighton Health's teams to deliver seamless service, provide proactive communication, and drive long-term partnership value.

Primary Responsibilities

Own the day-to-day client relationship for an assigned book of business, including self-funded employer groups, TPAs, and commercial carriers.

Lead efforts to ensure client satisfaction, retention, and renewal, addressing client needs proactively and effectively.

Communicate proactively with clients to anticipate needs, provide timely updates, and deliver actionable insights.

Coordinate with Operations, Network Management, Analytics, Finance, Marketing, and Customer Service to ensure timely execution and resolution of client needs.

Develop a deep understanding of each client's strategic business objectives, benefit needs, and market position.

Identify, escalate, and resolve customer service, operational, financial, and network-related issues, ensuring ownership through completion.

Advocate for client needs across Brighton Health to ensure solutions are aligned with client expectations and long-term strategic goals.

Leverage data and analytics to deliver insights and recommendations that strengthen client outcomes, improve retention, and expand engagement.

Lead the development and execution of strategies to expand client engagement with Brighton Health's networks and services.

Maintain and update all client-related activities in Salesforce and Brighton Health's Client Tracking System.

Represent Brighton Health at client meetings and industry conferences (20%+ travel required).

Support the implementation of new services, account launches, and system integrations for assigned clients.

Stay informed on Brighton Health products, services, and industry trends to provide strategic guidance to clients.

Essential Qualifications

Bachelor's degree in a related field.

Minimum 5 years of experience in account management, client success, or a related field, with required experience in a health plan, healthcare, or TPA environment.

Proven track record in client retention and relationship management.

Excellent communication, interpersonal, and problem-solving skills with a client-first mindset.

Strong organizational and time-management skills, with the ability to manage multiple priorities.

Proficiency in Salesforce and Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).

Ability to travel 20%+.

About

At Brighton Health Plan Solutions, LLC, our people are committed to the improvement of how healthcare is accessed and delivered. When you join our team, you'll become part of a diverse and welcoming culture focused on encouragement, respect and increasing diversity, inclusion, and a sense of belonging at every level. Here, you'll be encouraged to bring your authentic self to work with all your unique abilities.

Brighton Health Plan Solutions partners with self-insured employers, Taft-Hartley Trusts, health systems, providers as well as other TPAs, and enables them to solve the problems facing today's healthcare with our flexible and cutting-edge third-party administration services. Our unique perspective stems from decades of health plan management expertise, our proprietary provider networks, and innovative technology platform. As a healthcare enablement company, we unlock opportunities that provide clients with the customizable tools they need to enhance the member experience, improve health outcomes, and achieve their healthcare goals and objectives. Together with our trusted partners, we are transforming the health plan experience with the promise of turning today's challenges into tomorrow's solutions.

Come be a part of the Brightest Ideas in Healthcare.

Company Mission

Transform the health plan experience - how health care is accessed and delivered - by bringing outstanding products and services to our partners.

Company Vision

Redefine health care quality and value by aligning the incentives of our partners in powerful and unique ways.

DEI Purpose Statement

At BHPS, we encourage all team members to bring your authentic selves to work with all your unique abilities. We respect how you experience the world and welcome you to bring the fullness of your lived experience into the workplace. We are building, nurturing, and embracing a culture focused on increasing diversity, inclusion and a sense of belonging at every level.

*We are an Equal Opportunity Employer

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