Contact Center Fraud Representative- Onsite-- Hoover, AL

Regions Bank • Hoover, AL • 8h ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions' Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description:

At Regions, the Contact Center Fraud Representative responds to customer's inquiries or complaints regarding fraud.

Primary Responsibilities

Answers calls from customers that are fraud related

Determines the best method to resolve problems to ensure customer satisfaction and adherence to company policies

Coordinates problem resolution with appropriate departments

Informs customers of standard procedures or resolution of problem

Works with either close supervision or under clearly defined procedures

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

High School Diploma or GED

Ability to accurately observe stable and scrolling on-screen text and images

Ability to accurately detect verbal information and communicate verbally using a headset or speaker and microphone

Ability to operate a keyboard and mouse to @type and make on-screen selections

Ability to work at a computer for extended periods of time

Preferences

One (1) year of customer service or related experience

Skills and Competencies

Ability to adhere to policies, procedures, and guidelines

Ability to multi-task and work in a fast-paced environment

Ability to solve problems

Basic computer skills and ability to navigate various systems

Basic customer service skills

General knowledge of banking

General knowledge of fraud monitoring or fraud claims process

Strong verbal, written communication, and organizational skills

Time management skills

Schedule and Training:

Position is onsite our of Hoover, AL with weekend shift requirement being able to be worked from home.

Training Schedule: Monday-Friday 8AM-5PM for first 7 weeks.

Following training schedule will be 10AM-7PM with 1 day off during the week (Tues, Wed, or Thurs) and either an every Saturday or Sunday requirement from 10AM-7PM. Off days will be assigned during training based on the needs of the business.

Next training class is scheduled for September 8th.

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$39,520.00 USD

Median:

$43,760.00 USD

Incentive Pay Plans:

This job is not incentive eligible.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. (https://www.regions.com/about-regions/benefits/benefits-eligibility) Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser.

https://www.regions.com/welcometour/benefits.rf

Location Details

Riverchase Operations Center

Location:

Hoover, Alabama

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.

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