HCP CRM Campaign Operations Project Manager

Creative Circle, LLC • Mettawa, IL • 8h ago

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12924989

Full Job Description

Our pharma client is seeking a Digital Project Manager to join their team for a 1 year freelance assignment, offering 40 hours/week. This is a hybrid role (3 days/week in office) in Mettawa, IL.

In order to be considered for the Digital Project Manager position, you must have:\ 3+ years agency experience as a Project Manager or similar title\

Pharma experience\

CRM and email background in an agency environment\

Client service background as this is a client facing role\

Salesforce and Marketo experience preferred - needs CRM knowledge

Summary: The HCP CRM Campaign Operations Project Manager is part of the Digital Lab and will be responsible for the day-to-day management, oversight and optimization of our Healthcare Professional (HCP) 1:1 marketing programs reporting to the Associate Director, Campaign Operations.

Responsibilities include:\

Responsible for day-to-day management and oversight of medium-high

complex brand CRM engagements including developing project plans, creating status reports, conducting weekly status meetings, following up / communicating with all stakeholders to ensure on-time, flawless execution of brand CRM programs.\

Learn the business for the respective therapeutic areas/brands\

Effectively work with multiple departments and agencies throughout

project development and implementation to keep projects on time and ensure all requirements are met.\

Proactively manage workload and continuously look for ways to improve

brand campaigns to meet brands\' objectives and goals by reviewing campaign performance, identifying optimization opportunities, and communicating them to the marketing team.\

Develop and maintain project documents, timelines, proofing checklists

and status reports. Possess minute-by-minute knowledge of all work in progress, identify risks and ways to mitigate issues.\

Partner with cross functional / agency teams to create processes to

capture requirements, gain approvals, document metadata, and verify data elements needed to execute campaigns.\

Document change requests, notify the team, and understand timeline

implications. Seek standardization, automation, and process improvement wherever possible to deliver on vision for the team of faster, better, cheaper year over year.\

Prepare quarterly campaign audits and campaign performance SLAs and

review with Associate Director\

Identify any issues or concerns, the team has with cross functional

and agency partners. Identify issues, identify root cause, and recommend corrective action where necessary\

Monitors campaign performance and proactively provide recommendations

to drive an increase in engagement.\

Participate in the planning process with brands, internal cross

functional teams, and their respective agency partners. Maintain check-ins with each team to track actual campaign activity and manage resources accordingly.\

Prepares well-organized, clear, and concise communications and sets

clear expectations. Creates quarterly business reviews with brand and omnichannel leaders

\ Qualifications:\

Bachelor\'s Degree in Business or Marketing or equivalent experience\

Agency experience required. Pharma industry experience required.\

3+ years of experience of Database Marketing, CRM, Email, Digital,

Direct Mail, 1:1 marketing experience\

Minimum of 3 years of hands-on work experience in client service,

account or response management discipline\

Digital marketing or interactive agency experience is a plus\

Ability to lead multiple projects simultaneously in a fast-paced,

dynamic environment.\

Excellent written, verbal, and interpersonal communication skills to

effectively work with team members\

Analytical ability to identify optimization opportunities and program

related issues\

Enthusiastic, solution-oriented attitude in accepting work/new

challenges\

Excellent knowledge of Microsoft Office Software: Word, Excel,

PowerPoint, and Outlook

In this position, you may have access to client or customer systems, confidential and/or proprietary information or data, including medical data. This position is onsite and requires you to work closely with other individuals in a collaborative team environment. Additionally, drug products may be present in the workplace.

Benefits

Creative Circle\'s Freelance Employee benefits package includes eligibility for Minimum Essential Coverage (MEC) medical plan, dental/vision/term life package, discount prescription program, critical illness, accident, tele-behavioral health, and 401(k) plan. Sick leave is provided to Candidates whose assignment

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