Operations Process Analyst

UMB Bank • Kansas City, MO • 6h ago

Duties & Responsibilities

The Operations Process Analyst role will create, update, and organize process improvement and risk mitigation projects. This role will assist productivity and/or effectiveness of operations teams, as well as risk mitigation, through implementation of automation and/or risk mitigation strategies. Accountable for a range of tactical and strategic responsibilities including automate metric reporting, automating processes, assist with training on new processes, and analytics. Studies organizational processes and operations to develop quality and efficiency improvements while seeking to mitigate risk.

Specific duties include:

Partner with operations teams to learn and implement automation and process improvements designed to increase efficiencies and reduce risk.

Gathers data for key performance indicators for functions being reviewed, evaluates current state, and proposes future state goals and objectives.

Provide ongoing analysis of operations risk, performance, identify efficiency opportunities, apply proper hypothesis testing, and make insightful recommendations.

Standardize reporting and create dashboards with emphasis on efficiency, effectiveness, and business impact. Deliver ongoing operational key performance metrics; create automated and ad-hoc custom reports to analyze productivity.

Utilize Business Transformation tools (RPA, OCR, Workflow etc.) to identify opportunities and solutions.

Identify optimization solutions to business problems, including process and technology-based solutions, and enabling measurable, sustainable change.

Develop strategic partnerships with business partners to understand business requirements, operational capabilities, products/services, customer experience and ongoing business performance.

Other duties as assigned.

Knowledge & Skills

MINIMUM:

Demonstrates excellent analytical and quantitative skills; able to generate insights from data and translate into actionable changes

Team player with a strong work ethic

Demonstrates excellent written and verbal communication skills

Willingness to lead, listen, provide insight and direction on process improvement initiatives

PREFERRED:

Hands-on process improvement abilities

Problem solving mindset

Self-motivated, and Achievement orientation

Ability to manage multiple projects

Ability to communicate effectively across the operations department

Strategic thinker who is tech savvy

Influencing, change management skills

Requirements

MINIMUM:

Bachelor's degree or equivalent

Four (4) plus years processing analysis & modeling experience

Any combination of education, skills and experience that will provide an equivalent background.

PREFERRED:

2+ years of financial services industry experience

Knowledge of workflow technology

Knowledge of Microsoft Power Platform (Apps, Query, BI, Automate)

Knowledge of Tableau and/or SQL

Experience with RPA, VBA, Workflow, and Macros

Hybrid Schedule: Monday through Thursday in office / Friday remote

Compensation Range:

$57,760.00 - $124,170.00

The posted compensation range on this listing represents UMB's standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information

UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.

Are you ready to be part of something more?

You're more than a means to an end-a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.

UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to talentacquisition@umb.com to let us know the nature of your request.

If you are a California resident, please visit our Privacy Notice for California Job Candidates (https://p1.aprimocdn.net/umb/cdbf5f22-8f7a-43b9-bd03-b09f014a39c3/Privacy\Notice\for\California\Candidates\Original\file.pdf) to understand how we collect and use your personal information when you apply for employment with UMB.

Who we are

We are more than a company. We are advisors, consultants, problem solvers, friends, community members, experts, and we are here to help you make the best of every moment with a financial foundation that can help you succeed.

Learn more about UMB's vision (https://p1.aprimocdn.net/umb/8cf58ce2-e9d6-4621-b60a-b09f01638943/UMB\Tuce\Book\Original\file.pdf)

Check out the road to a career at UMB

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