Work Location:
Mount Laurel, New Jersey, United States of America
Hours:
40
Pay Details:
$76,128 - $124,800 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Line of Business:
Enterprise Enabling Functions
Job Description:
The NA Marketing Agility team is charged with enabling marketing colleagues, North American, in leveraging the best practices of Agile methodology in delivering marketing campaigns and projects through the Marketing ABEDO process.
The Marketing Scrum Master I is a specialized professional role which focuses on the improvement of the Agile team and drives the methodology, provides guidance on its application and associated processes, protects the team from outside distractions, conducts ceremony facilitation, removes impediments and is dedicated to the Agile team. The Scrum Master understands Agile and helps stakeholders work according to the method for the benefit of the team and the projects.
To be successful in this role, the preference is to have someone that has experience working with marketers in the marketing department or supporting customer communications in a client facing role. There is an in-office expectation of 4 days per week to either NYC, Mt. Laurel, NJ or Wilmington, DE office and would need to be within a commutable distance from one of those marketing hubs.
Depth & Scope:
First level Scrum Master capable of supporting a small number of teams (1-2 Agile teams)
In-depth knowledge / expertise in own domain / field of specialty and working knowledge of broader related areas and leading a small team of professionals assigned to Agile teams
Uses best practices and knowledge of internal or external business issues to improve products or services
Helps resolve complex problems; takes a new perspective using existing solutions
Solely focuses on Scrum Master responsibilities within assigned team(s)
Management direction or executive oversight may be required and provided as needed
Education & Experience:
Undergraduate or post graduate degree
Certified Scrum Master and 0+ years of Scrum Master experience
5+ years Agile experience preferred
Proficient knowledge of agile theory, methodology, techniques, rules, and practices, estimating/sizing, planning, reporting, conflict resolution and facilitation
Knowledge of current and emerging competitor and market trends
Ability to establish goals and objectives that support delivery execution for a single team
Ability to contribute to the direction of the function and provide advice to the team and delivery leadership
Ability to lead, plan, execute and evaluate project activities to ensure completion of initiatives
Skill in mentoring, and performance management
Skill in using analytical software tools, data analysis methods and reporting techniques
Skill in using computer applications including MS Office
Ability to communicate effectively in both oral and written form
Ability to work collaboratively and build relationships on the team
Ability to successfully drive execution of a team
Ability to exercise sound judgement in making decisions
Ability to analyze, organize and prioritize work
Ability to handle confidential information with discretion
Preferred Skills:
In lieu of a Scrum Master experience, TD will consider those with a Bachelor's Degree and an agile certification. (ex: CSM, PSM or SAFe)
Both Agile and Marketing experience (can be in separate roles)
Marketing/Communication experience highly preferred
Customer facing experience preferred
In office expectation of 4 days a week at a Marketing hub
Minimum 1 year agile project experience involving cross-functional and cross-business teams
Demonstrated ability to work effectively in teams; foster a positive and cohesive teamwork environment; and interact with all levels of stakeholders from various functional areas
Strong facilitation and communication skills, both verbal and written
Experience with JIRA / Confluence preferred
Change Management skills preferred
Change Management coursework or certification preferred (e.g. ProSci)
Customer Accountabilities:
End-to-end facilitation of the Agile processes
Drives continuous improvement and change, acting as a change agent to adapt processes to maximize productivity throughout the project lifecycle
Engages appropriate stakeholders to identify and manage impediments and required outcomes of projects for the business
Identifies Agile team improvement opportunities and looks externally for best practices in order to increase team productivity
Makes sure there is no hidden work, ensuring that everything the Agile Team is working on is acknowledged and accounted for in the Product Backlog, protecting the team from distractions
Owns enforcement of the Agile practices and ceremonies
Provides advice and guidance to the Agile project team, as required, regarding best practices in Agile project management
Manages 'Work In Progress Limits', making sure the team is not working on too many stories/tasks at once, and helps them get into a flow of starting and completing work in a predictable manner
Encourages the Team to look for opportunities to support each other (e.g., focus on higher priority Stories that team members are struggling with)
Ensures a collaborative culture exists within the Team, promotes team building and ensures team engagement
Coordinates and facilitates ceremony logistics and ensures all Agile ceremonies/processes are held and all team members are present and on time, in particular the daily stand-up meeting and engagement of control partners
Works across the Agile team to ensure Agile artifacts and information are accurate and update to date
Shareholder Accountabilities:
Adheres to enterprise frameworks or methodologies that relate to activities for our business area
Ensures respective policies/practices are well executed, meets business needs, complies with internal and external requirements, and aligns with business priorities
Drives project execution that is aligned to established cost, timing, deliverable and scope objectives
Adheres to enterprise governance to ensure that projects meet all the performance, quality and compliance standards and follows the approved methodology
Works directly with key stakeholders to remove impediments and help manage cross- Agile team dependencies
Shares accountability with Agile Coach (and CoE where applicable) for spreading best practices throughout the team and organization
Collaborates with Product Owner(s), Technology Lead(s) and Team(s) on Sprint planning, impediment removal, and Team execution
Keeps abreast of emerging impediments, issues, trends, and assess potential impacts
Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
Employee/Team Accountabilities:
Participates fully as a member of the Agile team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
Provides thought leadership and/ or industry knowledge for Agile execution and participates in capability building for the team and business unit
Keeps current on emerging trends/ developments and grow knowledge of the business, and Agile related tools / techniques
Keeps others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.
Leads, motivates and develops relationships with internal and external Agile teams to develop productive working relationships
Contributes to a fair, positive and equitable environment that supports a diverse workforce
Demonstrates adaptability, flexibility and creativity in their approach to stakeholder engagement and work to support the Agile transformation agenda
Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally
Physical Requirements:
Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
Domestic Travel - Occasional
International Travel - Never
Performing sedentary work - Continuous
Performing multiple tasks - Continuous
Operating standard office equipment - Continuous
Responding quickly to sounds - Occasional
Sitting - Continuous
Standing - Occasional
Walking - Occasional
Moving safely in confined spaces - Occasional
Lifting/Carrying (under 25 lbs.) - Occasional
Lifting/Carrying (over 25 lbs.) - Never
Squatting - Occasional
Bending - Occasional
Kneeling - Never
Crawling - Never
Climbing - Never
Reaching overhead - Never
Reaching forward - Occasional
Pushing - Never
Pulling - Never
Twisting - Never
Concentrating for long periods of time - Continuous
Applying common sense to deal with problems involving standardized situations - Continuous
Reading, writing and comprehending instructions - Continuous
Adding, subtracting, multiplying and dividing - Continuous
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more (http://hrportal.ehr.com/tdtotalrewards)
Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.
