Client Relations Specialist

Robert Half • Thomson, GA • 13h ago

Description We are looking for a Client Relations Specialist to join our team in Thomson, Georgia. In this Contract-to-Permanent position, you will play a key role in fostering strong relationships with customers by addressing their inquiries, providing tailored solutions, and ensuring a seamless service experience. This role offers the opportunity to collaborate with internal teams while contributing to the growth of our business.

Responsibilities:

Respond promptly to customer inquiries regarding product offerings, pricing, availability, and production timelines, ensuring accurate and helpful information is provided.

Develop a clear understanding of customer needs to offer personalized solutions that enhance their satisfaction and drive business success.

Coordinate and arrange meetings with both current and potential clients as needed.

Stay informed about product details, including availability, usage, and pricing, to address customer questions with confidence and expertise.

Partner with the outside sales team to strategically grow and develop both new and existing business accounts into long-term partnerships.

Confirm technical details with customers and/or the regional sales manager, ensuring orders are entered accurately into the system for seamless processing.

Prepare detailed production orders based on customer purchase orders and anticipated usage, aligning internal teams with customer demands.

Work closely with production teams to ensure timely availability and delivery of materials, maintaining high service standards. Requirements - Proficiency in using CRM software to manage customer interactions and data.

Experience handling inbound and outbound calls to assist customers and address their concerns.

Strong skills in managing billing functions and resolving customer complaints effectively.

Advanced knowledge of Microsoft Excel, including the ability to create and work with formulas.

Proven track record in account management and outbound sales.

Excellent communication and interpersonal skills to build and nurture client relationships.

Ability to multitask and prioritize tasks in a fast-paced environment.

Collaborative mindset with the ability to work closely with internal teams to meet customer needs. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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