Desktop Technical Analyst (Hybrid Workplace From CO)
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Desktop Technical Analyst (Hybrid Workplace From CO)
Salary
$61,500.00 - $72,000.00 Annually
Location
Denver Metro, CO
Job Type
Full Time
Job Number
EGB11016B
Department
Governor's Office of Information Technology
Opening Date
08/20/2025
Closing Date
8/24/2025 11:59 PM Mountain
FLSA
Determined by Position
Primary Physical Work Address
(Hybrid Workplace From CO)
FLSA Status
Non-Exempt; position is eligible for overtime compensation.
Department Contact Information
oit_hr@state.co.us
Type of Announcement
This announcement is not governed by the selection processes of the classified personnel system. Applications will be considered from residents and non-residents of Colorado.
How To Apply
Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.
Description
Benefits
Questions
Department Information
Together, we innovate for a stronger Colorado
The work of employees at the Governor's Office of Information Technology (OIT) is challenging and diverse because the needs of agencies, customers and Coloradans constantly evolve. But our focus never changes: improve the lives of all Coloradans through innovation and collaboration. We're building one of the nation's leading government IT organizations by reimagining how we support agencies, building first-of-their-kind applications, and creating an inclusive, collaborative culture, together. Join us in the important work of providing equitable access to services.
Watch this video (https://www.youtube.com/watch?v=rZaEQvILYKI) to learn about how OIT is thinking differently!
Description of Job
IMPORTANT NOTE: Please review your application to ensure completion. For the most equitable applicant experience, OIT's hiring team considers only the contents of your application to review your qualifications. Please do not include any attachments (such as a resume or cover letter) with your application as these items are not used by OIT's hiring team.
Are you a technology guru who is skilled in addressing technical matters in a way that those without an IT background can understand? Do you enjoy problem-solving and investigating issues? As a member of our Desktop team, you will utilize these skills while providing critical, targeted Tier I and II desktop support. This role will support the Colorado Department of Public Safety and the Colorado Department of Agriculture.
Our new Desktop Technical Analyst will help identify, evaluate, implement, and manage support requests and determine the best troubleshooting methodology to resolve issues. In this role, your important contribution will empower your coworkers to fully utilize the technical resources available and provide excellent government services for the members of the Colorado community.
Some of the important duties you will perform:
Support a diverse group of users (desktop, laptop, and tablet) and resolve problems in a variety of production environments, such as Microsoft, Adobe, Java, and others.
Provide targeted support for hardware and software issues remotely and on-site.
Manage and maintain asset information systems.
Image, prepare, and deploy new and/or rebuilt computers.
Proactively manage all open change orders, assigned incidents, and problems.
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
A wide salary range is posted for this position and any job offer is based upon a salary analysis to comply with the Colorado Equal Pay for Equal Work Act. The salary analysis considers relevant experience, education, certifications, and state seniority as compared to others doing substantially similar work. While all offers are compliant with the Colorado Equal Pay for Equal Work Act, there is no guarantee an offer will be at the top of the posted range based on the salary analysis.
This is a skills-based job announcement. The required minimum qualifications and/or education (if substituting for the proven experience, knowledge, and skills), are as follows:
Minimum Qualifications:
Three (3) years of professional experience in an occupational field related to the work assigned at the Tier II level, including previous experience in a professional service desk or desktop support environment.
Substitutions:
Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.
If the minimum qualifications include a degree requirement, additional appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.
Preferred Qualifications:
Experience utilizing, deploying, and supporting the Microsoft OS and familiarity with software applications including Office, Azure, Active Directory, Intune, SCCM, or MECM.
Experience working in ticketing systems for technical support.
Operational experience in configuring, deploying, and managing desktops, laptops, and tablets in the infrastructure of a local area and wide area network.
Conditions of Employment:
OIT employees must comply with any screening procedures in place at state entity locations where they might be required to perform work.
A pre-employment background check will be conducted as part of the selection process.
Positions supporting some agencies such as the Department of Corrections and the Department of Public Safety will also require a pre-employment drug test.
This position may require travel within the specified geographic area, and to locations across the state as needed.
Supplemental Information
If this posting indicates "remote from anywhere in CO" in the title, periodic reporting to the primary state work location designated for the position is required. All remote work must be performed in Colorado.
While candidates from out of state will be considered for this role, the candidate selected for the position must relocate and reside in Colorado on the first day of their new position. A reasonable timeframe for relocation will be established on an individual basis, while considering business needs, and determining a start date.
We know it's important to support each other, and that means having a healthy balance of work and personal time. Visit our benefits (https://oit.colorado.gov/careers/benefits) to learn more about some of our great offerings that allow us all to have fulfilling lives.
Visit our How to Apply webpage (https://careers.colorado.gov/how-to-apply) to learn more about our application process and what to expect after you apply.
The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.
The Governor's Office of Information Technology is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADA Coordinator at OIT_HR@state.co.us or call (303) 764-7900.
This posting may be used to fill multiple vacancies based upon business need.
The Governor's Office of Information Technology does NOT offer sponsored Visas for employment purposes.
Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.
01
Please detail how your skills and experience align with the requirements of this position.
02
How many years of experience do you have supporting physical computer hardware and end-users in an Enterprise environment?
03
Customer focus, besides technical skills, is essential in this job. How do you demonstrate it?
04
Please describe your ideal work environment.
05
Please describe how you learned of this job opening.
06
The Governor's Office of Information Technology (OIT) complies with Colorado's Equal Pay for Equal Work Act. While a wide salary range is posted, specific criteria (experience, education, state seniority, etc.) will be used to determine any salary offer. While most salary offers are made within the posted range, occasionally an offer is made below or above the posted range based upon this salary analysis. It is this salary analysis, rather than any negotiation process, that determines any salary offer.
Yes, I acknowledge that it is to my benefit to include ALL of my RELEVANT experience in my application work history and I have done that here.
No, I do not wish to include ALL of my RELEVANT experience, and I understand that this may affect a potential salary offer.
07
All remote work must be performed from within the State of Colorado. If you live out of state and are selected for this position you must relocate to Colorado before commencing employment. There is no form of relocation assistance, financial or otherwise, available for any position. Do you wish to proceed with your submission?
Yes, I understand the above statement.
08
Do you currently reside in the state of Colorado?
Yes
No
09
If any of the State of Colorado positions listed in your employment history were performed as a contract employee, you MUST list the position/s, State Agency, and the name of the contracting company by whom you were paid during the contract position. If this does not apply, please @type "N/A".
10
Do you currently require employer sponsorship for a Visa or employer participation in a program for the purposes of immigration status?
Yes
No
11
In the future, will you require employer sponsorship for a Visa or employer participation in a program for the purposes of immigration status?
Yes
No
Required Question
Employer
State of Colorado
Address
See the full announcement by clicking
the "Printer" icon located above the job title
Location varies by announcement, Colorado, --
Website
https://careers.colorado.gov/
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