Spa Manager

The Hotel Minneapolis • Minneapolis, MN • 6h ago

About Us Hotel Ivy is a true luxury, Forbes recommended hotel in downtown Minneapolis. We're an intimate, boutique hotel with a limited 136 guestrooms and unique event spaces. From our famed Penthouse atop the Historic Ivy Tower, to our three new onsite restaurants and bars, and our Forbes 4 Star retreat at Anda Spa and Fitness, we're the perfect complement to time spent in the Twin Cities! Our gracious team is ready to welcome you to the family. You can be part of a passionate group of people that has fun, works hard, and loves one another. When you join the HEI family, you also get the benefit of the HEI Loves culture. HEI Loves is dedicated to celebrating our associates by offering the most competitive compensation, benefits, and PTO programs. Our associates are also eligible to take advantage of everything from health and wellness packages and robust retirement plans to travel benefits, product and service discounts, and much more. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Provide assistance, guidance and leadership to The Spa Team, ensuring consistent compliance with spa industry guidelines and hotel policies, and quality guest service while maximizing departmental profits. This position oversees The Spa in the absence of the Spa Director. Essential Duties and Responsibilities Support Spa Director regarding spa's daily quality process including goal communication, associate improvement, compliance with HEI Hotels and Resorts' standards of product and performance, service recovery and problem resolution. Provide assistance in disseminating feedback from comment cards, guest satisfaction and service failure measurements and coach accordingly. In conjunction with Spa Director and based on approved staffing plans: interview, hire, train, motivate, conduct performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate for spa associates including, but not limited to Supervisor(s), Therapists, Front Desk and Attendants. Communicate both verbally and in writing to provide clear direction to staff. Assign and instruct Spa Therapists and Associates in details of work. Observe performance and encourage improvement. Monitor business levels and hotel occupancy and make staffing adjustments accordingly. Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Support established budgeting, forecasting, cost, and inventory controls. Assist in preparation of forecast expenses and actual results for the spa revenue and expenses. Provide expertise with regard to the spa's core business vis-a-vis company meetings and activities. Be available and able to assist in all aspects of operations as needed based on business needs. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Qualifications and Skills Education and Experience High School diploma required, Bachelor's Degree preferred. Hotel experience preferred. Knowledge, Skills and Abilities Requires the exercise of considerable managerial skill as position involves frequent decisions, meeting of deadlines, negotiation of vendor contracts, analytical ability and the planning, organization development and coordination of large-scale work projects. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information and resolve conflicts. Complex mathematical skills and considerable skills in the use of a calculator to prepare complex mathematical calculations without error, i.e. budgets, forecasting. Ability to be mobile for significant distances between and within buildings on the property with or without reasonable accommodation. Ability to observe performance and detect signs of emergency situations and respond with proper action. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Salary Range: $54,000.00 - $64,000.00 Annually Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dentalprograms through Anthem Blue Cross Blue Shield as well asVision insurance programsthrough EyeMed.Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Similar Jobs

2nd Or 3rd Shift Maintenance Technician

Aerotek • Circle Pines, MN • 2h ago

Retail & Hospitality

Maintenance Technician - 2nd or 3rd Shift Industry:Medical Manufacturing Schedule:Flexible start time | Choose 2nd or 3rd shift Pay: $30-$40 About the Role Join a fast-growing medical manufacturer committed to innovation...

2h ago

Go to Apply

Assistant E-Commerce Operations Manager - Brooklyn Park, MN

Goodwill Industries-Easter Seals • Brooklyn Park, MN • 3h ago

Retail & Hospitality

Description Position Summary: The Operations Assistant E-Commerce Manager is responsible for maximizing productivity, maintaining proper inventory, ensuring customer satisfaction, and managing expense by providing leader...

3h ago

Go to Apply

On-Call Banquet Bartender

OMNI HOTELS MANAGEMENT CORP • Eagan, MN • 6h ago

Retail & Hospitality

On-Call Banquet Bartender Job Locations US-MN-Eagan Requisition ID 2025-126163 # of Openings 1 Category (Portal Searching) Banquets Location A substantial part of the 200-acre Viking Lakes mixed-use development, this des...

6h ago

Go to Apply

Dishwasher

Hilton Minneapolis/Bloomington Hotel • Bloomington, MN • 6h ago

Retail & Hospitality

Description Are you passionate about hospitality and eager to work for one of the most recognized names in the industry? The Hilton Minneapolis/Bloomington is ranked among the top Hiltons in North America, with a strong...

6h ago

Go to Apply

Hotel Guest Service Rep

Kinseth Hospitality Companies • Roseville, MN • 6h ago

Retail & Hospitality

What we offer: Health, Dental, Vision and other benefits available after 60 days DailyPay 401k Paid Training Paid PTO Referral program Discounts at all Kinseth Hotel Corporation hotels and restaurants SUMMARY Provides cu...

6h ago

Go to Apply

Dishwasher - Sheraton

Sherman Associates, Inc. • Minneapolis, MN • 6h ago

Retail & Hospitality

Job Descriptions: Canopy by Hilton, Hilton's first lifestyle brand, is a place in the neighborhood to relax and recharge, offering simple guest-directed service, comfortable spaces, and thoughtfully local choices. Cultur...

6h ago

Go to Apply

Entry-level Lube Tech/Technician

Valvoline • New Hope, MN • 6h ago

Retail & Hospitality

ALL ROADS LEAD TO THIS OPPORTUNITY The journey to Valvoline Instant Oil Change (VIOC) is different for everyone. Our employees are students, recent grads, parents, veterans, career changers-who have all found their way t...

6h ago

Go to Apply

Front Office Associate

Center For Diagnostic Imaging • Roseville, MN • 8h ago

Retail & Hospitality

RAYUS now offers DailyPay! Work today, get paid today! The pay range for this position is $16.09-$23.27 based on direct and relevant experience. RAYUS Radiology is looking for a Front Office Associate to join our team. A...

8h ago

Go to Apply

On-Call Banquet Bartender

Omni Hotels • Eagan, MN • 2d ago

Retail & Hospitality

Location A substantial part of the 200-acre Viking Lakes mixed-use development, this destination is home to the Minnesota Vikings headquarters, Twin Cities Orthopedics Performance Center and TCO Stadium. The location is...

2d ago

Go to Apply

Maintenance Technician (ENTRY LEVEL)

Aerotek • Saint Paul, MN • 2d ago

Retail & Hospitality

Job Title: Maintenance Technician Job Description This position involves performing preventive maintenance, troubleshooting, and repair of equipment in a steel plate and steel coil manufacturing environment. The role pri...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.