Reference #: REQ328308
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Job Overview
The Account Executive, Public Safety is a dynamic sales professional dedicated to supporting and growing accounts in the Public Safety sector, specifically serving First Responders. Demonstrating your industry experience, you will drive sales, renew contracts, enhance customer satisfaction, and boost revenue while ensuring customer retention. Performance is measured by meeting sales targets and maintaining high job performance through various metrics, all in line with T-Mobile's core values. Key responsibilities include generating sales opportunities, managing customer accounts, performing data entry and analysis, participating in continuous training, achieving productivity goals, and fostering a positive and inclusive work environment. This role is crucial in delivering Public Safety solutions and maintaining T-Mobile's high standards of service.
Job Responsibilities:
New Sales Activities: Applies contact lists to call leads to generate sales opportunities, exceed monthly sales, renewal and churn targets, welcome customers, review agreements, answer questions, and probe for additional business. Maintain monthly call goals.
Account Management: Build customer relationships, manage customer accounts, analyze for up-sell and renewals, resolve issues, and track activity/results.
Data Entry: Performs extensive data entry, system navigation, and utilization, including independent analysis and decision-making. Requires accuracy and efficiency.
Training: Engage in continuous training to maintain product and service knowledge, using automated systems and tools to deliver outstanding service to meet T-Mobile's efficiency and quality standards.
Productivity Goals: Meet/exceed productivity and sales goals based on metrics.
Professional Conduct: Demonstrate positive behavior, leadership, and high ethical standards.
Adjustments and Credits: Disburse adjustments and credits within established limits.
Team Support: Support team initiatives and develop an inclusive environment.
Education and Work Experience:
High School Diploma/GED (Required)
Bachelor's Degree (Preferred)
2-4 years Experience selling within the Public Safety vertical Required
2-4 years Experience in the Public Safety industry Preferred
2-4 years Demonstrated track record of sales success in business sales (B2B) Preferred
2-4 years Experience in Wireless Industry/Telesales/Technical Sales Preferred
Knowledge, Skills and Abilities:
CRM and Microsoft Office Proficiency in using CRM systems such as Salesforce to manage customer interactions and sales activities, along with strong skills in Microsoft Office products, especially Excel, for data analysis and reporting. (Required)
Customer Acquisition Proven ability to attract and secure new customers through various sales strategies. This includes identifying potential clients, conducting outreach, and converting leads into long-term customers. (Preferred)
Attention To Detail Attention to detail is crucial for accurate data entry, preparing sales reports, and documenting customer interactions, ensuring high service standards and compliance. (Required)
Communication Strong verbal and written communication skills are crucial for customer interactions, communicating solutions, and team collaboration. Clear and persuasive communication builds customer relationships and closes sales. (Required)
Presentations Ability to create and deliver compelling presentations to potential and existing customers. This involves using visual aids and clear messaging to effectively convey the value of products and services. (Required)
Problem Solving Strong problem-solving skills are needed to address customer issues, find solutions to sales challenges, and improve processes. This includes critical thinking and the ability to make informed decisions quickly. (Required)
Sales Analysis Ability to analyze sales data to identify trends, measure performance, and develop strategies for growth using analytical tools and techniques. (Required)
Strong Industry Knowledge Deep understanding of the public safety sector, including the needs of law enforcement, fire departments, and emergency services, to tailor solutions to their unique requirements. (Required)
Collaborative Partnership Effective collaboration with General Account Executives (GAEs), Sales Engineers (SEs), Sales Development Representatives (SDRs), Implementation Account Managers, and other partners. This partnership is essential for delivering comprehensive solutions and achieving sales goals. (Required)
Licenses and Certifications:
At least 18 years of age
Legally authorized to work in the United States
Travel:
Travel Required (Yes/No): Yes
DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
Total Target Cash Pay Range: $109,700 - $197,800, inclusive of target incentives
Base Pay Range: $65,820 - $118,680
The pay range above is the general base pay range for a successful candidate in this role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, click here.
At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.
Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Emp
