Senior Account Manager, Amazon Pickup & Returns

Amazon • Bellevue, WA • 5h ago

Description

The Amazon Hub Pickup & Return team is looking for a Senior Account Manager to join us in supporting Amazon's automated, secure, self-service package delivery solutions. In this role, you'll have the opportunity to support a wide variety of partners that range from regional businesses to large commercial partners.

Our team is dedicated to creating a delivery experience that delights customers while providing a value add service to our business partners. We are seeking a seasoned Account Manager for our commercial Locker and Counter team that can help us expand our strategic relationships with key partners. In this role you will support our existing portfolio , build and optimize our processes, and advocate internally across partner teams on behalf of our customers. We will be relying on you to raise the bar for our customer experience, efficiency, and profitability. You will be expected to confidently operate in fast-pace and often ambiguous environment.

A day in the life

Day to day you will be responsible for the engagement and communication with your assigned accounts, advocating their business needs internally, and developing processes that will allow our organization to efficiently scale in this rapidly growing space.

About the team

The Amazon Pickup Account Management team has the unique privilege of being able to make a material impact on how customer's physically interact with Amazon. Our team strives to provide best in class service and is dedicated to innovating on behalf of our customers. We encourage thinking big and there is plenty of room for a leader to make their mark and have a healthy mix of projects that stretch beyond their day to day responsibilities.

Basic Qualifications

Bachelor's degree

6+ years of professional work experience

4+ years of experience in account management, business development, client services, or project management

Experience negotiating, influencing abilities, and relationship management

Experience with Excel including familiarity with Pivot Tables and formulas

Preferred Qualifications

Experience in developing and managing multiple key or strategic accounts

Experience using data and metrics to test theories, confirm assumptions, and measure success

Experience managing a dynamic portfolio of customers while successfully working with internal teams to build new capabilities and implement projects

Experience with managing multiple, competing priorities simultaneously

Experience working with nascent products/services in new markets

Experience with a CRM (Customer Relationship Management) platforms to work efficiently. Salesforce experience preferred

Experience with ambiguity and thriving in a constantly changing environment

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $110,200/year in our lowest geographic market up to $182,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon

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