Job Family: Information Technology
Req ID: 474605
IT User Experience Professional - Buffalo Grove, IL Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrive is if our people are thriving. That's why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you? We are looking for an IT User Experience Professional to join our team. This position is based on-site in Buffalo Grove, IL You'll make an impact as you: Provide onsite IT support to the Siemens team in both office and factory settings at the Buffalo Grove, IL location Manage a queue by utilizing a ticketing system to track and prioritize user support needs. Balance 'walk-up' requests with existing workload with the goal of maintaining customer satisfaction. Troubleshoot and resolve issues related to IT equipment located in the Buffalo Grove office and factory (i.e. AV equipment in a conference room, network equipment, etc.) Provide consultation and support to end users on various IT topics such as (PCs, cell phones, docking stations, general IT infrastructure, etc.) - emphasizing the use of self-service IT tools to make employees more independent and self-sufficient in their daily activities. Provide initial consultation on IT operational issues/opportunities, engage with the appropriate service providers, and ensure follow-up through closure of the issue. During peak periods of onboarding or when admins are experiencing challenges imaging laptops, provide hands on support. Investigate trends of incoming requests to provide proactive assistance to end users. Coordinate the rollout of new services or applications and provide training to end users on any major changes to help people be effective and efficient in their work. Collaborate with other locations on large projects and global rollouts, as well as ensuring remote employees are considered and supported. Engage with service providers as needed, potentially outside of business hours. Build relationships with end users and provide a positive working experience with IT team and IT tools. Amplify mass communications to end users on new tools and technologies that have been released from various internal IT service providers. You'll win us over by having the following qualifications: Basic Qualifications: High school diploma or GED equivalent 2+ years of experience in IT end user support with an IT ticketing system Legally authorized to work in the United States on a continual and permanent basis without company sponsorship. Preferred Qualifications: Bachelor's Degree in IT related field 2+ years of experience in a manufacturing and office environment Strong understanding of IT services and operations Experience with ServiceNow ticketing systems Exposure working with executive (C-Suite, Director, etc.) level support Capable of working under high pressure in a demanding environment Create a better #TomorrowWithUs About Siemens: We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers. Our Commitment to Equity and Inclusion in our Diverse Global Workforce: We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.You'll Benefit FromSiemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here. (https://www.benefitsquickstart.com/siemens/index.html) The pay range for this position is $66,220 - $113,520 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location. Equal Employment Opportunity Statement Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law. Reasonable Accommodations If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation for disability form (https://www.siemens.com/us/en/company/jobs/search-careers/accommodation-for-disability.html) . If you're unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status. Pay Transparency Siemens follows Pay Transparency laws. California Privacy Notice California residents have the right to receive additional notices about their personal information. To learn more, click here. (https://new.siemens.com/us/en/general/legal/us-internet-privacy-notice-state-rights.html) Criminal History Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.
