Administrative Assistant

Family and Children's Association • Mineola, NY • 15h ago

Location: Hempstead | Schedule: Full Time, 35 hours per week, Monday-Friday| Status: Non-Exempt | Salary Range:$19-22/Hour

The Opportunity

The Administrative Assistant serves as the first point of contact at our Certified Community Behavioral Health Clinic (CCBHC), supporting timely access to outpatient services at FCA's Family Treatment and Recovery Centers. Responsibilities include greeting and directing clients, answering and routing calls, scheduling appointments, maintaining accurate records, verifying insurance, collecting payments, and managing office supplies. The ideal candidate is highly organized, detail-oriented, and capable of thriving in a fast-paced behavioral health setting while delivering exceptional service with professionalism and compassion.

Responsibilities

Greet and check in clients and visitors in a courteous and professional manner.

Complete and update client registration and intake information in the Electronic Health Record (EHR) system.

Answer incoming calls, respond to inquiries, and route messages appropriately.

Assist with scheduling and confirming client appointments as needed.

Verify insurance eligibility and coverage; update information in the EHR system.

Collect co-pays and process client payments accurately.

Maintain strict confidentiality of client information and comply with HIPAA regulations.

Perform administrative tasks such as data entry, scanning, and document management.

Ensure the front desk and waiting area are clean, organized, and welcoming.

Monitor inventory and maintain office supplies

Assume other tasks, projects and responsibilities assigned to support the operations of the program

Qualifications

High school diploma or equivalent required.

Minimum of 2 years of front desk or administrative experience in a healthcare setting

Knowledge of insurance verification and healthcare billing terminology

Excellent verbal and written communication skills

Strong organizational skills with the ability to multi task in a fast-paced environment.

Proficient computer skills with Microsoft office and electronic health record systems

Ability to remain calm and professional in stressful circumstances

Bilingual (English/Spanish or other languages) preferred

Valid and clean driver's license

Compensation

The competitive compensation range is reflected with FCA's framework, culture, and values. Individual pay decisions will vary based on skills and experience' while still allowing for growth.

Benefits

Full Health/Dental/Vision Insurance

Generous Paid Time Off

403(b); with generous employer contribution

Flexible Spending Account (FSA)

Pet Insurance

Short Term (STD) and Long Term (LTD) Disability Insurance

Life Insurance

Employee Assistance Program (EAP)

FCA is proud to be an equal opportunity employer! We are committed to creating an inclusive environment for all employees.

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