Banking Customer Service Representative - Onsite

Teleperformance USA • North Lauderdale, FL • 1d ago

Category : Customer Service/Support

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

Paid Training

Competitive Wages

Full Benefits (Medical, Dental, Vision, 401k and more)

Paid Time Off

Employee wellness and engagement programs

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen **.

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

This position will be based on-site at our North Lauderdale, Florida location.

Your Responsibilities

As a Banking Customer Service Representative,** your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.

Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns

Calmly attempt to resolve and de-escalate any issues

Escalate interactions when necessary and appropriate

Respond to requests for assistance and/or possible processing payments

Track all call related information for auditing and reporting purposes

Provide feedback on call issues

Upsell if required

We're looking for fearless people - people who are inspired to deliver only the best in all that we do.

Qualifications:

High School Diploma or equivalent

IT/Network certifications/degrees preferred

18 years of age or older

Proven call center experience

Typing 25 WPM

Proficient in PC operation and navigation

Entry-level network troubleshooting

Ability to set up home Wi-Fi network

Ability to set up and configure a router or switch

Core proficiency with a laptop or desktop computer

Able to work independently

Key Competencies:

Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.

Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.

Communication: Outstanding communication, listening, and analytical skills.

Organizational Skills: Strong organizational and problem-solving skills.

Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.

Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.

Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.

Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

EOE/Disability/Vets

Similar Jobs

Technical Accounting Manager

Robert Half • Fort Lauderdale, FL • 1d ago

Finance, Accounting & Banking

Description We are looking for a skilled Technical Accounting Manager to bring expertise in handling complex accounting standards and financial reporting. This long-term contract position is based in Fort Lauderdale, Flo...

1d ago

Go to Apply

SAP - Finance Senior - Consulting - Location OPEN

EY • Boca Raton, FL • 1d ago

Finance, Accounting & Banking

Location: Anywhere in Country At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY...

1d ago

Go to Apply

Project Accountant

Robert Half • Fort Lauderdale, FL • 1d ago

Finance, Accounting & Banking

Description We are looking for a meticulous and experienced Project Accountant to manage financial operations for construction projects in Ft. Lauderdale, Florida. This role is crucial in ensuring accurate billing, cost...

1d ago

Go to Apply

Sr. Accountant

Robert Half • Boca Raton, FL • 1d ago

Finance, Accounting & Banking

Description We are looking for an experienced Sr. Accountant to join our team in Boca Raton, Florida. In this long-term contract role, you will play a key part in managing end-to-end accounting processes and ensuring the...

1d ago

Go to Apply

Accounts Receivable Clerk

Robert Half • Boca Raton, FL • 1d ago

Finance, Accounting & Banking

Description We are looking for a meticulous Accounts Receivable Clerk to join our team on a contract basis in Boca Raton, Florida. This position is ideal for someone with strong organizational skills and attention to det...

1d ago

Go to Apply

Commercial Banking Associate Fort Lauderdale, FL

Comerica • Fort Lauderdale, FL • 1d ago

Finance, Accounting & Banking

Job Description Commercial Banking Development Program The Commercial Banking Development Program is an accelerated and challenging career path designed to develop Commercial Banking Associates into well-rounded Relation...

1d ago

Go to Apply

Private Mortgage Banking Associate Manager (SAFE)

Wells Fargo • Boca Raton, FL • 1d ago

Finance, Accounting & Banking

About this role: Wells Fargo is seeking a Private Mortgage Banking Associate Manager (SAFE) in Consumer Lending as part of Home Lending. Learn more about our career areas and lines of business at wellsfargojobs.com ( htt...

1d ago

Go to Apply

Lead Commercial Banking Relationship Manager

Wells Fargo • Fort Lauderdale, FL • 1d ago

Finance, Accounting & Banking

About this role: Wells Fargo is seeking a Lead Commercial Banking Relationship to join our team in the South Florida Market, supporting business clients that have sales revenue up to $100MM. Learn more about the career a...

1d ago

Go to Apply

Lead Commercial Banking Relationship Manager

Wells Fargo • Boca Raton, FL • 1d ago

Finance, Accounting & Banking

1d ago

Go to Apply

State and Local Tax Staff - Income/Franchise

Cherry Bekaert • Fort Lauderdale, FL • 4d ago

Finance, Accounting & Banking

Description As a Staff, you will: Work with a highly experienced SALT team in delivering income tax consulting services including nexus reviews, sourcing analyses, exposure analysis, completion of voluntary disclosure ag...

4d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.