Sales Supervisor: OUTERKNOWN

Leap • District of Columbia, District of Columbia • 8h ago

Our store teams are the heart of Leap (https://www.leapinc.com/) ! We are looking for a driven Sales Supervisor for our OuterKnown (https://www.outerknown.com/) store coming to Georgetown February 2024. This leader will play an integral role in developing a world class store team and delivering top notch customer experience. If you have connections to the local community and a passion for sustainability, this is the place for you!

The Leap platform launches and operates insight-driven retail stores for modern/emerging brands with better performance and less risk. Among the trailblazing brands we work with are: ASTR the Label, ThirdLove, Rent the Runway, Ring Concierge, Malbon Golf, Frankie's Bikinis, Bad Birdies, True Classic Tees and many more.

What We're Looking For:

Influence and inspire a team to create memorable in store experiences and foster a positive environment

Execute action plans in partnership with the Store Leader to drive sales and client engagement

Ensure store standards are maintained; cleanliness, visual merchandising and operational tasks (inventory counts, tagging, receiving + processing shipment)

Support with activations and new store openings as needed

Embrace learning and leveraging new technologies, systems, apps, etc.; experience with Shopify, Endear, Slack, Google Office is a plus

Ability to operate independently and work effectively under pressure, support completion of store opening/closing procedures

Keep an agile work schedule; including days, nights, weekends, holidays

One or more years of direct and/or indirect management experience

Two or more years of customer service and/or retail experience; background in similar category preferred

Must be at least 18+ years of age

Maintain an active floor presence, including standing and walking for extended periods of time

Comfortability using a ladder and lifting a maximum of 50lbs

Who YOU Are:

People Leader- effectively guides and motivates others through coaching and mentoring, assists with training and building a bench of future leaders.

Customer Obsessed/Hospitality Driven- seeks to create genuine and authentic connections, anticipates needs and possesses exceptional selling skills.

Adaptable & Entrepreneurial - navigates a matrix environment, remaining nimble and flexible, maintaining a growth mindset to identify root causes and creative problem solve.

Collaborator- actively seeks and provides feedback, thrives on building relationships and working with teams.

Professional- punctual, accountable and honest; takes initiative and demonstrates strong work ethic.

Brand Advocate/Category Expert- keeps up with trends/fashion/news in related industry; shows passion and ability to teach and educate employees + customers on product.

Detail Oriented - operates with high efficiency and effectiveness, consistently produces polished and quality work.

Measures of Success:

Drive sales goals through Key Performance Indicators: Conversion, Average Order Value (AOV) and Units Per Transaction (UPT)

Clienteling: Client Outreach, Networking NPS (net promoter score)

Ability to accomplish tasks + meet deadlines effectively

Leap Perks:

Employee discount + wardrobe allotment for participating Leap brands

Bonus Eligible

401K

Accrued PTO for those eligible (blackout periods apply)

Medical, Dental & Vision benefits (must avg 32hrs+/wk)

Employee Assistance Program

If you're passionate about helping emerging brands succeed and being an integral part of the revolution of retail, a career at Leap could be your ideal match. Leap.com (https://www.leapinc.com/careers/in-store-retail)

Salary: $20/hr. - $26/hr.

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