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Salesforce Education, Training, and Outreach Specialist

General Dynamics Information Technology • Fairfax, VA • 18h ago

Req ID: RQ205018

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: None

Public Trust/Other Required: Other

Job Family: Functional Experts

Skills:

Communication,Deliverables Management,Salesforce Platform,Section 508,Training and Development

Experience:

5 + years of related experience

Job Description:

We are GDIT. We think. We act. We deliver. There is no challenge we can't turn into opportunity. Our work depends on a Salesforce Education, Training, and Outreach (ETO) Specialist joining our Federal Services System Support and Oversight (FSSSO) team remotely to support the Centers for Medicare & Medicaid Services (CMS) activities. Work visa sponsorship will not be provided for this role.

At GDIT, people are our differentiator. As a Salesforce ETO Specialist, you will be trusted to work on conducting training discovery sessions with the client, creating training plans, and developing training materials. Collaborating with Salesforce development teams, you will create communication materials, such as email templates, response templates, and review screen language for Salesforce development work, ensuring Section 508 compliance. In this role, a typical day will include:

Analyzing and documenting training needs for new or existing IT development work in support of multiple stakeholders.

Collaborating with the IT team and other program team members to develop communications, including email language and response templates, training, user guides, knowledge base articles, operating procedures, etc., ensuring compliance to client and internal standards (such as Section 508).

Utilizing instructional design best practices for content development to develop and present training content.

Participating in stakeholder meetings and presenting ETO deliverables and solutions to clients and other stakeholders at various levels.

Collaborating with other ETO and/or Training team members for content development and best practices.

REQUIRED QUALIFICATIONS:

Bachelor's degree and five (5)+ years prior, relevant full-time work experience.

Proficient with Section 508 Compliance for documents.

Knowledge of Salesforce is required.

Ability to review, edit, and execute test cases as needed in support of system development and overall understanding.

Experience creating end-to-end workflows using tools such as Visio, Miro, etc.

Experience translating and presenting system functionality to clients and stakeholders.

Experience creating and developing internal and external training materials.

Excellent written and oral communication skills.

Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).

Consistent quality performance rated valued or higher.

Candidate must be able to obtain Public Trust clearance.

Candidate must have lived in the United States at least three (3) out of the last five (5) years.

PREFERRED QUALIFICATIONS:

Ability to work independently and collaboratively.

Working knowledge of health care, the ACA, and related issues.

Ability to provide positive and constructive feedback.

Strong presentation skills.

Ability to manage time, set priorities, and work under time constraints.

Excellent organizational skills and ability to multitask.

Sound analytic, problem solving, and qualitative skills.

Strong customer service skills.

Proven team player; strong relationship building skills both internally and externally.

WHAT GDIT CAN OFFER YOU:

401K with company match.

Comprehensive health and wellness packages.

Professional growth opportunities including paid education and certifications.

Cutting-edge technology you can learn from.

The likely salary range for this position is $80,750 - $109,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee's date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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