Lead, Market Intelligence Analyst

Westinghouse Electric Company • Cranberry Township, PA • 21h ago

Reference #: 26707 Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.

About the role: As a Lead, Market Research Intelligence Analyst, you will be an operations resource to lead market and customer programs for the Global Markets Commercial Center of Excellence (CCOE). You will report to the Senior Manager, Market & Competitive Intelligence, Commercial Excellence and be located at the Cranberry Township, PA location. Hybrid Work Schedule.

Key Responsibilities: Collaborate with teams to ensure seamless integration of customer feedback data into Westinghouse AI from different platforms, enhancing the accuracy and comprehensiveness of reports. Integrate Voice of Customer (VoC) data and insights into a unified tool to enhance customer understanding. Design new customer feedback reports Develop and support execution Voice of Customer (VoC) Net Promoter Score (NPS) surveys, ensuring data collection and analysis. Integrate external platform data to enhance insights and lead strategic improvements. Collaborate with the Westinghouse commercial team to ensure follow-up on Voice of Customer (VoC) surveys, facilitating and driving relevant insights to improve customer satisfaction. Conduct Commercial Center of Excellence (CCOE) on creation of weekly and monthly reporting on commercial team performance Support implementation lead for the Market Intelligence Platform (MIP). Assist developing work instructions, business plan reporting, and cross platform integration. Manage subscription renewals, coordinating with the global shared services team for user management, and supporting cost center allocations with corporate finance. Support tracking the CCOE budget. Use AI to analyze customer feedback data, identifying insights to improve customer satisfaction and lead projects. Qualifications: Bachelor's degree or equivalent work experience 5+ years in market intelligence analytics Artificial Intelligence and Machine Learning with experience deploying AI solutions within cloud environments preferred Familiarity with market intelligence platforms preferred Familiar in analyzing data, including VoC and NPS surveys, to identify trends and relevant insights

LI-Hybrid

Why Westinghouse? Westinghouse offers competitive benefits to all our employees around the globe to keep them healthy and enhance their well-being. In the U.S. the following are representative of what we offer: Competitive Salary Comprehensive Health, Wellness and Income Protection Benefits Employee Assistance Program: confidential counseling and resources for employees, eligible dependents, and household members 401(k) Savings Plan with Company Match Paid Vacations and Holidays Opportunities for Flexible Work Arrangements Educational Reimbursement Program Employee Referral Program Westinghouse Electric Company is the global nuclear energy industry's first choice for safe, clean, and efficient energy solutions. We enable our delivery of this vision by living our value system: Safety and Quality Integrity and Trust Customer Focus and Innovation Speed and Passion to Win Teamwork and Accountability While our Global Headquarters are located in Cranberry Township, PA, we have over 11,000 employees working at locations in 19 different countries. You can learn more by visiting http://www.westinghousenuclear.com. Westinghouse is an Equal Opportunity Employer including Veterans and Individuals with Disabilities Get connected with Westinghouse on social media: Twitter | Facebook | LinkedIn| YouTube

Westinghouse is an Equal Opportunity Employer -- Minority / Female / Disability / Vet

As an equal opportunity employer, Westinghouse Electric Company, LLC is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnams Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact Westinghouse for assistance.

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