Customer Service Representative

Robert Half • Bridgewater, NJ • 10h ago

Description

We are looking for an experienced Customer Service Representative to join our team. In this long-term contract position, you will play a vital role in ensuring customer satisfaction by managing inquiries, processing orders, and resolving issues effectively. This role offers the opportunity to collaborate with internal teams and external partners to deliver exceptional service.

Responsibilities:

Respond promptly to customer inquiries via phone and email, providing accurate information and solutions.

Process orders, returns, and exchanges with attention to detail to ensure accuracy and efficiency.

Collaborate with internal departments and external partners to facilitate timely order fulfillment.

Address and resolve customer complaints, billing discrepancies, and other service-related concerns.

Maintain and update customer accounts in CRM and ERP systems, ensuring data accuracy.

Monitor order statuses, proactively following up on delays or issues to keep customers informed.

Support sales and operational teams by managing documentation related to shipments and deliveries.

Stay informed about company policies, procedures, and product offerings to provide knowledgeable assistance.

Handle inbound and outbound calls to address a variety of customer needs and concerns.

Requirements - Minimum of 2 years of experience in customer service or operations support roles.

Proficiency in handling CRM and ERP systems, with familiarity in order management processes.

Strong verbal and written communication skills with a customer-focused approach.

Exceptional attention to detail and the ability to work under time-sensitive conditions.

Skilled in using Microsoft Office Suite, particularly Excel.

Ability to manage multiple priorities effectively in a fast-paced environment.

Knowledge of import/export customer service processes is a plus.

Experience in handling post-sales support and resolving customer complaints. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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