Account Executive

Cushman & Wakefield • Lansing, MI • 21h ago

Job Title

Account Executive

Job Description Summary

The Sr. Account Director is a key role in C&W with responsibility to manage the client relationship while providing exceptional client service and delivering on all aspects of the contract. The Sr. Account Director sets the strategy for the account, establishes the goals and leads and manages a team of functional Directors and/or Sr. Managers with accountability for delivering outstanding results within their areas of responsibility.

Job Description

ESSENTI AL FUNCTIONS AND RESPONSIBILITIES

Obtain a thorough understanding of the client's business goals and strategies to align real estate services with these objectives

Impl ement the overall vision, strateg yand measurem ent metrics to the applicable service lines

Develop and maintain strong client relationships

Impl ement and manage account governance process

Provide disciplined contract management to meet superior deliver yof all contract deliverables

Identif yexisting and new opportunities for enhancing service solutions and capabilities

Assist with risk mitigation and dispute resolution for client and C &W

Activel ymanage and develop account talent in partnership with HR, including promotion of diversit y, equity & inclusion, talent revie ws, performance reviews, succession planning etc.

Support collaboration and performance of all partners including Finance, HR, Sourcing, Legal, Operations, etc.

Develop and maintain account P&L management, profitabilit yand overall financial performance

Contribute to the overall service and financial performance of C &W through effective cross-selling and relationship / contract expansion

Ensure quantitative and qualitative anal ytics and evidenced-based decision m aking

KEY COMPETENCIES

Leadership
Customer Relationship Management
Technical Skills
Organization Design & Management Skills
Communication (oral and written)
Matrix Organization / Business Partner Skills
Presentation Skills
Business Acumen

IMPO RT ANT EDUC ATION

Bachelor's degree requ ired

Mast er's de gree or MBA pref erred

IMPO RT ANT EXPERIENCE

Minim um of 15 years at management level or other similar capacity

Experience in directl yl ea di ng an dmanaging te ams, and managing people-managers

Client, P&L and contract management experience

Experience in the management of an integrated services account, including In te gr at ed F ac il it yM an ag em ent ,P ro je ct & D ev el op ment Se rvi ce s, Tr an sa ct ion Ma nag em ent, Po rt fo li oA dm in is tra ti on a nd St rat eg ic C on su lti ng.

In-depth understanding of the business impact of technical contributions

ADDITION AL ELIGIBILITY QU ALIFIC ATIONS

Abilit yto develop positive working relatio nships with agencies, local government off icia ls, an dbusiness co mmunit ym emb ers

Possess technical domain kno wledge (one or more in IFM, PDS, TM, PA, SCON)

Skilled in financial anal ysis and kno wledge of financial concepts

Abilit yto comprehend, analyze and interpret complex business documents

Strong pr of icie nc yw ith MS Off ice Suite (MS W ord, Excel and Po werPoint)

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinel yuses standard office equipment such as computers, phones and printers. Ma ybe required to travel outside bet ween client sites in var ying weather conditions.

PHYSIC AL DEM ANDS

The ph ysical demands described here are representative of those that must be met b yan emplo yee to

successfull yperform the essential functions of this job. While performing the duties of this job, the emplo yee is regularl yrequired to communicate with others and exchange accurate information; operate a computer and other office productivity machiner y; move about the workplace; remain in a stationar yposition for 50% of the time; and extend hands and arms in an ydirection.

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the emplo yee. Other duties, responsibilities and activities ma ychange or be assigned at an ytime with or without notice.

Note: This job description includes the core responsibilities for C&W. These duties may have slight modifications based on the regional location.

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any @type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com . Please refer to the job title and job location when you contact us.

INCO: "Cushman & Wakefield"

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