Account Manager

Veolia North America • Richmond, VA • 2h ago

Company Description

Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.

Job Description

This is a remote work arrangement that may be required to report to the main hub facility in West Bridgewater, MA as needed.

This is a regional position that covers the states of VA, WV, PA, NJ, DE, and MD.

Position Purpose:

The position's purpose is to retain and grow existing high value/ strategic customers within the assigned territory.

Primary Duties /Responsibilities:

Manage all existing customer accounts within an assigned sales territory with focus on named high value/strategic accounts. In the strategic accounts it is expected that the Account Manager owns the customer relationships with additional focus on growth through expanded service offerings, margin improvement, treatment technology optimization and customer retention.

Engage in consultative-selling techniques that provide recommendations on a problem to solution basis.

Advise customers on ESS services and solutions through a basic understanding of various state and local governmental regulations pertaining to generation, storage, transportation and disposal of generated waste.

Support Technical Sales Representative(s) with onboarding new accounts to ensure an effective handoff.

Determine the current total spend on hazardous waste of the high value/ strategic customers and ESS's % share.

Create account plans and document in Salesforce for all high value/ strategic customers to grow and retain these customers.

Record leads within existing high value/ strategic customers in Salesforce.

Play an active role in management of Price Books for (higher value/ strategic) accounts; for example additions for new waste streams/service codes.

Support the Technical Sales Representative(s) and Inside Sales Representative(s) as required with information/ help within territory.

Maintain cooperative working relationships with all necessary departments to ensure effective coordination and resolution of customer issues.

Other responsibilities at the direction of the Strategy & Growth Manager.

Travel to customer sites for in-person meetings is required.

Qualifications

Education / Experience / Background:

High School Diploma

Demonstrable customer relationship experience

Technical knowledge/ experience of waste transport, disposal and recycling (from a degree or from experience)

Awareness of managing financial

Preferred degree or equivalent experience in science, mathematics, or business

5+ years of sales experience

Knowledge / Skills / Abilities:

Relationship-building skills

Ability to prioritize the highest value opportunities.

Focus on meeting customers needs, offering the least complex and most efficient (profitable) solution for ESS

Ability to manage customer and waste stream P&Ls

Able to work collaboratively across different functions and to secure help from colleagues

Comfortable with a role on the road, but able to maintain connectivity to branch/ satellite

Strong communication skills and writing skills

Required Certification / Licenses / Training:

Veolia training as required.

Additional Information

Benefits: Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

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