Account Manager

BrightView • Chelmsford, MA • 4h ago

At BrightView, the best teams are created and maintained here. If you are searching for your next fulfilling career, picture yourself on a best-in-class team where you can grow to be your brightest. We're looking for an Account Manager. Can you picture yourself here?

Here's what you'd do:

The Account Manager is the primary contact for clients. This role builds long-term relationships that fosters client satisfaction and retention, grows the portfolio the right way through ancillary sales and price increases, and ensures quality service.

You'd be responsible for:

Identify and pursue opportunities to sell ancillary (enhancement) services to existing clients within the portfolio; look for ancillary opportunities outside the portfolio to grow the book of business and overall growth for the branch.

Develop accurate estimates and takeoffs for both new and existing clients as needed

Ensure design and bid for proposed enhancement projects are delivered to clients in a timely manner

Generate referrals from existing client base and communicate to the Business Developer

Develop and maintain long-term relationships with clients focusing on all pertinent points of contact

Develop and maintain a schedule to perform "site walkthroughs" during formal meetings with customers to ensure quality and service expectations are met

Lead and facilitate the resolution of client issues or concerns as needed

Ensure renewals of each account within the assigned client portfolio

Proactively listen to potential site enhancement needs of existing clients

Communicate regularly with the Operations Manager to ensure client needs and expectations are consistently met or exceeded

Coordinate consistent and timely site visits with Operations Manager to review site quality and to ensure that client expectations are met

Support the efforts for hiring, training and coaching the field crews that support the assigned portfolio

Promote compliance of all safety regulations and policies

Ensure branch financial goals are met by maintaining acceptable gross margins for both base contract work and ancillary (enhancement) services

Assist the Branch Manager in overall leadership of the branch to include participation in all relevant meetings

Maintain satisfactory accounts receivable levels and CRM account notes as appropriate

Coordinate with the Branch Administrator to ensure databases are consistently updated with current client information

Other tasks and duties as assigned by Branch Manager

You might be a good fit if you have:

Associate degree in a business-related field or equivalent experience.

Minimum of 3 years of prior customer service, management, and leadership experience with an organization in the landscaping industry or local marketplace.

Effective written and verbal communication skills.

Ability to coach, develop and foster a teamwork environment.

Work Environment:

This role will either be remote or be based in an office environment.

This role includes routinely traveling in a car.

Here's what to know about working here:

Here at BrightView, we're as passionate about caring for our clients as we are about caring for each other. Though we're the nation's leading landscape company, we maintain a small company feel and supportive environment that makes our team members feel at home.

If you're looking to join a team of talented go-getters who tackle big vision projects other companies could only dream of, you just might have found your match. With our range of services, including landscape design, development, maintenance and enhancements, there's no limit to what we can do, and what you can achieve.

Growing Everyday

Like the communities we serve, you are on a constant path of discovery to shape your career and personal development. In addition to best-in-class opportunities and competitive salary, you may be eligible for benefits and perks like:

Paid time off

Health and wellness coverage

401k savings plan

Start Your Bright New Career Journey

BrightView is an Equal Employment Opportunity and E-Verify Employer.

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