JOB REQUIREMENTS: Our philosophy is to hire people with wonderful
attitudes, who are dedicated to providing extraordinary service to our
guests and colleagues. We believe in focusing on Team Members\' talent
in order to discover their strengths and develop them to continue growth
within the company. Looking For Perks? We\'ve got you covered! Top
industry pay Tuition Reimbursement 401k with company match Comprehensive
health packages, including a free option for Full-time Team Members Paid
Time Off PLAYERS CLUB REPRESENTATIVE The Players Club Representative is
responsible for assisting and informing guests of marketing promotions,
casino events, lodging and transportation questions, or any other
questions a guest may have. Must provide outstanding guest service to
internal and external guests. ESSENTIAL FUNCTIONS (The following
statements are intended as general illustrations of the work in this job
class and are not all-inclusive to this position.) Build guest relations
throughout every shift by talking with guests, making them feel welcome
and comfortable, and inviting them back. Responsible for assisting with
reservations for events, promotions, and guest accommodations. Answering
all incoming calls and maintain the highest level of knowledge in regard
to all aspects of the casino. Communicate details of and responsible for
assisting with promotions, mailings, and other offers with all
departments. Ability to understand and use casino tracking programs.
Provide valuable feedback on guest preference and their expectations.
Maintain thorough knowledge of casino amenities and events to
effectively communicate with guests. Book event, hotel, and restaurant
reservations for guests upon request. Make announcements throughout
shift promoting upcoming events. Have knowledge of guest alcohol
limitations and company policy and procedure regarding limitations. Keep
work area in a clean and orderly manner. Adhere to regulatory,
departmental, and Company policies in an ethical manner and empower and
require others to do the same. Handle routine guest complaints and
incidents, and exhibit the appropriate discretion to identify situations
requiring the attention of supervisory personnel - seek to resolve all
situations in a manner that maintains positive guest relationships. Must
be able to work a flexible schedule as required by business operations,
including late nights, weekends, and holidays; shifts may change.
Perform other duties as assigned or reasonably requested by any member
of management. QUALIFICATIONS Must possess excellent teamwork,
interpersonal, guest service, written and verbal communication skills.
Must have a professional demeanor and presence with the ability to
interact with guests and team members in the Company. All team members
must be knowledgeable to all Company policies and procedures, including
fire and safety regulations. High School Diploma/GED, required. Must be
able to work nights, weekends, and holidays. Must be able to obtain and
maintain a state Gaming License The Queen Casino & Entertainment and its
affiliates are an equal opportunity employer. *** APPLICATION
INSTRUCTIONS: Apply Online: WWW.CASINOQUEENMARQUETTE.COM/ CAREERS Call
For Appointment: 5638736302 E-Mail a Rsum:
kimberly.buckley@thequeengaming.com
