Import Specialist III - Cincinnati, OH

CEVA Logistics U.S., Inc. fka TNT Logistics North • Cincinnati, OH • 17h ago

CEVA Logistics is one of the leading logistics companies globally, with over 1,500 facilities in more than 170 countries offering a complete range of contract logistics, freight forwarding, transportation and distribution management services. It offers supply chain support, along with logistics consultation, industry specific customization, global level freight management and system implementation.
At CEVA, we put people first and we strive for better ways in everything we do; our culture is embodied by Boldness, Imagination, Exemplary and Excellence. With these values at the core of our business, our workplace employs 110,000 diverse, cohesive team members who hold each other accountable and encourage each other to create a safe, and inclusive work environment.
Pay Range: $21.19 - $26.49
YOUR ROLE
Facilitation of customers shipping requests and coordinating it throughout the CEVA organization. Responsible for documentation and preparation of documents, or document receipt; timely coordination and correctly process shipments. Accountable for customer and operational inquiries as well as optimizing the shipment process through policies, programs, and practices. Model and act in accordance with our guiding principles and core values.
WHAT ARE YOU GOING TO DO?
Provide a variety of services using entry to advanced level technical and support regarding operations, service questions and related customer assistance.
Manage pre-alerts daily to determine whether freight is arriving as expected and ocean documents are received within time standard specified.
Secure necessary documentation when incomplete information is provided. HBL, commercial invoice, and other required documents) to determine if it is available. Upload and create tracking files.
Process documents through the appropriate system in a timely manner to ensure compliance with established deadlines.
Interface with other CEVA systems to provide updates and communications for internal customers to produce timely and compliant transactions.
Follow-up with carriers, manage pre-alerts daily, and maintain record of all communications.
Obtain release and other government agency releases as appropriate, arranging receiving or delivery.
Ensure invoicing for services are completed accurately and within the timeframe consistent with the account and company policy.
Ensure costing of services, profitability of shipment, within the timeframe consistent with company policy.
Actively pursue a better understanding of the process (through self- study, courses, and seminars presented by approved sources, and receive certification of competency in these applications).
Document and maintain the customer requirements for handling standard operating procedures and communicates them throughout the operational organization
Perform reviews and advise supervisor of any problems or irregularities discovered within assigned transactions.
Provide updates via Navigator, CSP and Ceva customer service on the status of shipments using judgment and knowledge, referring more technical questions to the team leader or licensed broker for response.
Identify and complete transaction tasks that require special handling or expediting to produce a complaint process.
Perform Import/Export Specialist II responsibilities, when needed.
Perform other duties as assigned.
WHAT ARE WE LOOKING FOR?
Education and Experience:
Minimum High School Diploma or GED.
Minimum 4 to 6 years of ocean freight related experience.
Professional certification may be required in some areas.
Associate's degree Preferred.
Skills:
Understand units of measure, U.S. currency conversion, weights and volume and distance measurements.
PC literate. Basicproficiency in Microsoft Office, internet, web-based and job specific software applications.

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