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Customer Service Supervisor

Dorman • Madison, IN • 3d ago

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Date: Aug 12, 2025

Location: Madison, IN, US, 47250

Company: Dorman Products

Job Summary

At SuperATV we are working to WOW our customers with innovative, race-tested products and world class customer service. Currently, we have an opportunity for a mechanically savvy Customer Service Supervisor. We are looking for a candidate to lead by example and provide excellent customer service to our customers. This critical role will help continue SuperATV's growth and impact in the off-roading industry.

Primary Duties

Provide top notch customer service and technical support to incoming calls from customers and dealerships, including escalated complaints/issues and resolving those, while achieving personal call and sales goals.

Deliver excellent internal customer service and provide mechanical expertise for customer complaints/issues.

Provide training to new employees, product training, process training, etc.

Provide regular coaching/feedback to enhance skill development and employee growth

Motivate and lead employees to provide high levels of service while hitting department SLA's and metrics

Communicate effectively between leadership and employees

Help address operational challenges and help implement solutions to improve efficiency and productivity

Facilitate/Lead in quarterly employee reviews and performance management

Manage/monitor PTO requests and timecards across the department

Maintain confidentiality related to employees or the business as necessary

Education / Experience

Associates or bachelor's degree in related field, is preferred.

Proven inside sales and customer service experience,

Call center experience,

Excellent verbal and written communication skills & strong listening skills,

Ability to multitask, prioritize, and manage time efficiently.

Ability to make independent decisions, coach team, and be a self-starter are critical.

Mechanical aptitude,

Some travel may be required

LI-NO1

SATV

Dorman Products is an equal opportunity employer; we value a combination of ideas, perspectives, and cultures at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. EEO/AA Employer M/F/D/V. www.DormanProducts.com

Dorman

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