Customer Service Representative

Adecco US, Inc. • Madison, IN • 1d ago

Adecco is hiring immediately for a Customer Service Representative with a local client in Madison, IN ! Apply now if you meet the qualifications listed below!

Contract Type: Temp (4 months)

Pay: $18.00 / hr

Shift/Hours: Monday -Friday 7:00am -3:30pm (possible Saturdays)

As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You'll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience

Essential Duties:

· Assist customers and business partners via telephone and email

· Handle customer complaints in a calm, professional manner

· Diagnose, assess, and resolve problems or issues

· Monitor progress of delivery routes

· Scan haul-away pods and verify stamps

· Process changes or cancellations to delivery orders

At a minimum, you'll need:

· Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.

It'd be great if you also have:

· High school diploma or equivalent

· 1-year related experience preferably within a call center environment

· Strong customer service skills and the ability to satisfactorily resolve issues

· Solid ability to multitask with exceptional organizational skills

· Ability to thrive under pressure while delivering solutions that exceed customer expectations

IMPORTANT: This job is being recruited for by Adecco's National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the "Apply with Adecco" button to submit your resume.

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans

Equal Opportunity Employer/Veterans/Disabled

Pay Details: $18.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the @type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers

San Francisco Fair Chance Ordinance

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