Product Analyst

Tripleseat • United States, United States • 2d ago

Product Analyst

About Tripleseat:

Tripleseat is the leading event management platform for restaurants, hotels, and unique venues. We help hospitality teams grow their event business with powerful tools for booking, communication, and payments - all in one place.

We're growing our product team and looking for a Product Analyst who is excited to help bring thoughtful, user-driven features to market. This role is ideal for someone detail-oriented and collaborative who thrives in a fast-paced, agile environment and wants to make an impact across the full product lifecycle. This role can be based Remote or at our Concord, Ma headquarters.

What You'll Do

As a Product Analyst, you'll work closely with Product Managers and Engineering to bring ideas to life - ensuring features are clearly defined, well-executed, and fully tested. While Product Managers own strategy and the backlog, you'll support sprint execution from refinement through release.

Your responsibilities will include:

Own end-to-end manual testing of new features, bug fixes, and enhancements across web and mobile

Write and maintain test plans and acceptance criteria to ensure clear expectations across teams

Support Product Managers in feature refinement and clarification during grooming and planning sessions

Participate in all agile ceremonies, including daily standups, grooming, planning, retrospectives, and demos

Act as a detail-oriented sounding board during development, raising edge cases and usability concerns early

Collaborate cross-functionally with QA, Support, and Engineering to triage issues and verify resolution

Help ensure smooth handoffs to Go-to-Market teams by validating key functionality before release

Support feature success tracking post-release (QA monitoring, feedback collection, etc.)

Who You Are

You have experience in Customer Success, QA, support, or business analysis - ideally in a SaaS or tech environment - and are eager to grow into a more product-focused role.

You have a solid understanding of how software is built and tested, and enjoy working closely with engineers

You're highly organized, detail-obsessed, and comfortable juggling multiple priorities

You have experience writing clear, actionable bug reports and test documentation

You thrive in a collaborative environment, but aren't afraid to speak up or ask clarifying questions

Bonus: You've worked in hospitality or with hospitality tech platforms

Why Tripleseat

A remote-first, flexible workplace with an inclusive, team-driven culture

The opportunity to make real product impact in a well-established, high-growth SaaS company

Competitive compensation, health benefits, 401(k), generous PTO, and more

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