Customer Service Representative

Wolters Kluwer • Wilmington, DE • 20h ago

We are currently seeking a dynamic Service Representative to join our growing teams across the country. As part of Wolters Kluwer, BizFilings is a brand within CT (Corporate Trust) Corporation - a global leader of legal entity management, corporate compliance, and due diligence solutions. Businesses and law firms around the world trust BizFilings / CT Corporation to manage their most critical business and legal compliance responsibilities.

In this role, you will support the BizFilings brand and will have an opportunity to work with and manage the day-to-day relationships with our Small Business customers to provide legal and compliance services. If you are looking to gain professional experience, learn a new industry and launch your career with a global organization, come join our team!

Responsibilities:

Deliver prompt and professional service to our customers through verbal and written communications

Provide consultative customer service; help to determine customer goals, compliance challenges, and business needs, while utilizing product and industry knowledge to provide solutions and initiate orders crucial to corporate legal compliance

Proactively drive cross-selling opportunities to promote additional offerings to meet our customer needs

Project manage, organize, and prioritize high volumes of phone and email requests utilizing our internal systems to ensure timely and accurate response to customers

Manage your own customers and customer escalations and work across Customer Service functions to complete or resolve customer requests

Develop and maintain positive working relationships with customers and other key partners

Strive to become a subject matter expert of the department, company and industry and maintain an aptitude for learning

Qualifications:

Bachelor's degree from an accredited college/university or equivalent B2B client service experience

Strongly preferred minimum of two year of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry

Preferred Knowledge, Skills or Abilities:

Strong organizational, time management and multi-tasking skills

Ability to absorb product knowledge quickly and process information to apply to customer needs

Ability to make sound business decisions and exercise discretion and judgment

Experience generating add-on sales revenue preferred

Strong analytical and problem-solving skills

Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint and Outlook

Wolters Kluwer is a global leader in professional information services. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance, and healthcare rely on Wolters Kluwer's market leading information-enabled tools and software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world. Every day, our customers make critical decisions to help save lives, improve the way we do business, and build better judicial and regulatory systems. We help them get it right. For more information about our solutions and organization, visit www.wolterskluwer.com , follow us on Twitter, Facebook, LinkedIn, and YouTube.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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