Branch Coordinator

Williams Scotsman, Inc. • Brunswick, OH • 2d ago

At WillScot (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve. We are the undisputed leader in providing innovative exible workspace and portable storage solutions, serving an incredible range of customers across all industries from 240+ locations across the United States, Canada, and Mexico.
Our values are our foundation. We constantly strive to diversify our teams to ensure we have the best and brightest talent.We're deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. For more about WillScot and who we are, click here. Build your future with us!
ABOUT THE JOB:
The Branch Coordinator (BC) is responsible for managing office duties & procedures to create and maintain an efficient branch work environment: organizational effectiveness, communication, and safety.
WHAT YOU'LL BE DOING:
Environment, Health & Safety
Comply with Environmental Health & Safety Policies
Customer Service
Greet and assist visitors. Direct vendors and suppliers for deliveries or retrievals.
Manage inbound calls and branch notifications to communication procedures, guidelines, and policies.
Collaborate effectively with the Collections team to proactively resolve customer concerns or disputes to satisfactory resolution.
Oversee the end-to-end Customer Service process, ensuring exceptional service delivery.
Facilitate efficient Delivery and Return processes to ensure seamless operations.
Utilize Net Promoter Score (NPS) feedback to identify and drive process improvement.
Build sustainable relationships and trust with vendors and customers (internal & external) through open, proactive communication.
Office Operations
Manage Location Accounts Payable process to include:
Investigate invoices that do not match POs and reconcile discrepancies.
Manage local service contracts, blanket POs, etc.
Prepare required PO reporting and documentation consistent with policy.
Issue and receive POs within standard response times.
Manage Location Month-End Close processes to include:
Reconciliation of delivery and installation (D&I) reports,
Risk management reporting (accidents, OSHA, DOT, etc.)
Fleet inventory reconciliation.
General office/facilities/administrative duties to include:
Ordering/receipt/inventory of office supplies
Facilitating IT Help Desk assistance for branch employees as required.
Receiving and distributing incoming mail and/or deliverables.
Facilitating location employee timeclock use and reporting
Collaborating with HR and Managers in onboarding new hires.
Other duties as assigned.
Inventory & Material Coordination (as applicable):
Generating POs for requested Parts/shop materials, placing orders, processing POs upon receipt.
Assisting in branch inventories.
Manage Value Added Products & Services (VAPS) inventory including substitutions and backordered items.
EDUCATION AND QUALIFICATIONS:
Requirements:
High school diploma or GED
3 or more yearsa applicable experience
MS Office (Excel/Word/Outlook) proficiency
Experience working effectively with customers and vendors by phone, email, Zoom, etc.
Strong service orientation, active listening,
Excellent oral/written communication skills
Vendor negotiation experience (price, timing, etc.)
Ability to follow direction and meet deadlines in a fast-paced environment
Experience applying creativity to problem-solving for positive outcomes
Experience building sustainable relationships and trust with vendors through open, proactive communication
Ability to effectively manage multiple, changing priorities in a fast-pa

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