Description
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. Amazon strives to be Earth's most customer-centric company, Earth's best employer, and Earth's safest place to work. The Devices & Services business is one of the
most innovative and fastest growing at Amazon, and every day, we invent on behalf of our customers, partners, and communities.
As a part of the Offline Sales and Marketing team, you will support a variety of products and services, including Echo, Ring, Fire TV & Streaming Media Players, Fire Tablets, Kindle eReaders, Blink, eero, and more. Our customers inspire us, and they've been at the heart of how we invent and evolve our products, services, displays, customer experiences and more. You will be the face of Amazon in offline retail accounts for both staff and customers, and as a team we strive to provide the best customer experience possible.
As a Market Manager, you will own a territory of offline retail stores, managing the Amazon in-store experience and merchandising. You serve as the Amazon expert, relying heavily on your ability to influence without authority to drive project deliverables. You will execute and manage in-store product transitions and retailer communications,
while collecting market insights. You will train sales associates and support staff on Amazon Devices & Services, positively impacting the customer experience and indirectly impacting sales and advocacy metrics for your territory. You may be asked to participate in overnight travel in order to execute store visits in neighboring market and for team meetings (conferences, trainings, team building events, etc.)
Market Managers are expected to work a standard 40-hour workweek. However, flexibility is required as the role demands availability for evening and weekend events, particularly during peak seasons. Candidates should be prepared to adapt their schedules to accommodate these additional responsibilities as needed.
Key job responsibilities
Use business acumen and critical thinking skills to identify trends, drive root cause analyses, and resolve issues in store operations across your market
Collect business and market insights from consumers and store associates to influence product, feature, and channel marketing decisions
Manage weekly travel to a large territory of retailers, utilizing sales tools and store profiles to impact sales and brand advocacy
Develop professional relationships with key internal and external stakeholders (e.g., Area Managers, Regional Managers, General Managers)
Take actions to support increased sales and customer engagement
This role requires 100% local travel within assigned territory. Ability to travel overnight nationally/regionally on select occasions is also necessary
Complete daily in-store reports, including digital photos, to document visits
Install, troubleshoot, and maintain Amazon, Ring, Blink, and eero display devices and fixtures in national retail stores, including:
o Installing new product displays and fixtures
o Dismantling and removing outdated displays
o Assembling complex merchandising units according to planograms
o Ensuring proper placement of demo units and interactive displays
o Arranging products for optimal visibility and customer engagement
o Resolving on-site installation challenges
Delegate and influence to drive exceptional results, including implementing solutions and providing feedback to store managers, regional leaders, and corporate stakeholders Invent, simplify, and share best practices
Ensure proper implementation and maintenance of Amazon's in-store experience and merchandising across retailers within your market
Educate store associates on Amazon's portfolio of devices and services in various settings, including largescale events
Provide clear, concise, and timely communication to internal and external stakeholders
Manage travel and work expenses
A day in the life
Market Managers drive success through strategic influence and relationship building with retail partners. Operating without direct authority, they achieve project goals, enhance brand presence, and elevate the customer experience in retail locations. They build and maintain crucial partnerships with stakeholders across market and district levels while serving as subject matter experts for Amazon's entire device portfolio, including Amazon, Ring, eero, Blink, Fire TV, Fire Tablet, and Kindle products. Market Managers conduct engaging training sessions to empower retail sales associates with product knowledge and selling strategies, while gathering and communicating valuable market insights to inform corporate decision-making and product improvements. They ensure consistent, high quality merchandising and in-store experience across all retail locations through daily store visits to multiple retailers, where they manage fixture installations and updates, display maintenance, inventory management, sales training (both individual and group), and collect customer and partner feedback.
About the team
The Amazon Offline Sales & Marketing team is responsible for selling Amazon devices into physical retailers across the United States and Canada and Mexico. Market Managers lead sales and marketing initiatives for Amazon and its branded products in retail locations. They are responsible for the in-store experience to include merchandising, display installation, fostering relationships, training at the store/district level, and promoting Amazon and its brands through training interactions. Market Managers are focused on increasing sales of Amazon and its branded products in retail stores and educating store associates and consumers on the value of Amazon device and accessories.
Basic Qualifications
3+ years of retail experience
Comfortable walking and standing during shifts lasting up to 8 hours
Ability to push, pull, lift, squat, bend, reach and carry items up to 50 pounds (with or without reasonable accommodation)
High School Diploma or equivalent
Possess a mobile phone compatible with iOS or Android operating systems
Access to reliable transportation to travel between retail locations daily
Possess a valid driver's license and proof of insurance
Must be able to work a standard 40-hour workweek and maintain flexibility for evening and weekend events during peak seasons
Proficiency in basic file management, including organizing, navigating, and maintaining digital files, as well as the ability to compress and extras files and folders
Comfortable with fundamental tools and techniques for constructing and modifying in-store displays in retail settings
Preferred Qualifications
6+ years of relevant work experience in retail sales, (preferably consumer electronics) or high-tech products
Experience managing multiple retail accounts/locations
Experience and comfort presenting to large audiences
Exhibit strong attention to detail and organizational skills
Excellent verbal and written communication skills
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $43,100/year in our lowest geographic market up to $75,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.
