Account Representative- (Full-Time)

UPMC • Washington, PA • 6h ago

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Ready for an exciting adventure in the world of healthcare billing? In our dynamic business office, you'll play a crucial role in managing patient accounts, collaborate with our enthusiastic team, and thrive in a supportive, family-like atmosphere! If you're detail-oriented and passionate about making a difference, apply today!

Responsibilities:

Perform duties and job responsibilities in a fashion which coincides with the service management philosophy of UPMC Health System, including the demonstration of The Basics of Service Excellence towards patients, visitors, staff, peers, physicians and other departments within the organization.

Ability to work multiple payers

Verify accuracy of payment posting and reimbursement. Work with appropriate payer and/or department to resolve any payment discrepancies.

Identify root cause issues and demonstrate the ability to recommend corrective action steps to eliminate future occurrences of denials. Assist in claim appeal process and/or perform follow-up in accordance with Revenue Cycle policies and procedures.

Managed assigned book of business by ensuring the timeliness and accuracy of billing, collections, contractual postings, payments and adjustments of accounts based upon their functional area standards.

Evaluate and recommend referrals to agency, law firm, Financial Assistance and Bad Debt.

Understand third party billing and collection guidelines

Demonstrate knowledge of the current functionality of the patient accounting systems.

Identify issues and submit corrective action recommendations.

Meet quality assurance benchmark standards and maintain productivity levels as defined by management.

Shift: This position will work Monday-Friday, 7:30 am to 4 pm.

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Must have 1 year of claims/billing/collections experience; OR 4 years in a business office setting; OR a Bachelor's Degree; OR an equivalent combination of education and experience.

Excellent interpersonal, organizational, communication and effective problem-solving skills are necessary.

Must be able to communicate with patients, payers, outside agencies, and general public through telephone, electronic and written correspondence.

Prior working experience on personal computers, electronic calculators and office equipment is needed.

Must be multi-disciplined in billing, collections, denials, credit balances and/or the various payers.

Prior collections or medical billing experience with basic understanding of ICD9, CPT4, HCPCS, and medical terminology is preferred.

Familiarity with third party payer guidelines and reimbursement practices and available financial resources for payment of balances due is beneficial.

This position requires organization and time management skills.

The incumbent must develop and manage relationships with colleagues in a professional, independent manner.

The position requires the ability to maintain confidentiality with regard to all assignments.

Licensure, Certifications, and Clearances:

Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

UPMC

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