Analyst - Customer Supply Chain

Techtronic Industries North America, Inc. • Milwaukee, WI • 6h ago

Job Description:

WE CREATE EMPOWERED LEADERS! At Milwaukee Tool we firmly believe that our People and our Culture are the secrets to our success -- so we give you unlimited access to everything you need to provide business aligned solutions on our Supply Chain Team. Within our Supply Chain department, we have multiple focus areas, including Customer Supply Chain.

Our Customer Supply Chain Team is responsible for:

Driving order fulfillment initiatives to maximize customer satisfaction.

Distribution planning

Performance reporting

Delivering industry-leading levels of customer service

Forecasting activities associated with customer & products.

Cross-functional communication and collaboration with our supply chain, demand, sales, distribution, and customer service teams

The Customer Supply Chain Analyst is an experienced supply chain professional that is responsible for managing outbound order fulfillment and driving improvements in operational and planning processes. This individual will also be responsible to ensure customer requirements are met and resolutions are put in place when problems arise.

This role is a key interface with operations, sales, supply/demand, and distribution to manage the warehouse floor, including coordinating and improving outbound performance effectively and efficiently at the customer level. Further, the role through process knowledge and data-driven analysis will be a key contributor to operations process and production enhancements to drive continuous improvement for performance metrics.

Basically, we ALIGN & EXECUTE.

You'll be DISRUPTIVE through these duties and responsibilities:?

Work with manager to communicate metrics and performance to varying levels of the organization and customer.

Gathers data and conducts analysis with a goal of improving the customer score card.

Identifies underperforming areas in the supply chain and suggests resolutions/improvements.

Gains thorough understanding of customer performance expectations, routing guides and operational requirements. Communicates updates to supply chain team.

Understands, communicates, and manages customer expectations around impact to customers when Milwaukee Tool initiates a change.

Order Management

Pro-actively identifies areas of potential risk of non-compliance and works with Sales, Channel and Supply Chain functions to minimize customer impacts.

Pro-actively works with manager to organize information/data to align and document orders that should not be penalized with the goal of reducing non-compliance violations.

Actively engage in the dispute process to avoid compliance fines.

Categorize/analyze opportunities for improvement and leverage project management skills to coordinate and manage cross-functional team members.

Develops and maintains collaborative relationships with customers.

Reviewing and managing Consumption and Supply/Demand alignment

Product Reservation / Allocation recommendations and management

Promotional execution planning and management

Customer data (POS, Inventory) review, analysis, and alignment

The TOOLS you'll bring with you:

Bachelor's degree in supply chain/Logistics/Operations Management and minimum of 2 years of experience in supply chain/operations, can be a combination of internships and/or professional level or equivalent combinations of education & experience.

Ability to use, navigate, and optimize an ERP system.

Ability to interact and influence all levels of the organization.

Must demonstrate initiative, problem solving, critical thinking, and analytical skills required

Ability to multi-task in a busy, deadline-oriented environment

Proficient use of MS Office software (especially Excel and PowerPoint)

Strong oral, written communication, and organizational skills

Excellent attention to detail

Spanish language skills highly preferred

The TOOLS that would be helpful to have:

Power BI and ERP experience a plus

Inventory management experience

Distribution and Operations experience

We provide these great perks and benefits:

Robust health, dental and vision insurance plans

Generous 401 (K) savings plan

Education assistance

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