Field Operations Manager - Baltimore

Greenlight Networks • Baltimore, MD • 10h ago

About the Organization Greenlight Networks is an ultra-high speed, broadband service provider, offering residential and small business customers Internet speeds up to 8 Gigabits per second. Greenlight Networks was founded in 2011 and builds, owns, and operates a fiber-optic network that provides extremely high-speed internet connections. The company's high-speed internet network is currently available to more than 170,000+ homes in 27 municipalities in the Rochester, Buffalo, Binghamton, Albany, and Hudson Valley areas and rapidly expanding throughout the Northeast . Our mission is to connect our communities by delivering the best internet experience and providing our customers the freedom to work, play, and live without limits!

Category Outside Operations

Full-Time/Part-Time Full-Time

Location Baltimore, MD

Description

Job Summary:

This position will be an integral part of the success of our entry into the Baltimore market and be solely responsible for establishing a new field operations function to support the delivery of our best-in-class fiber-optic internet services, both commercial and residential. This newly created leadership role will have responsibility for building out and managing a local team of field technicians from the ground up. This role will oversee day-to-day field operations, with a strong focus on safety, quality, workforce performance, and customer service. The position requires a hands-on leader that can work cross functionally and execute while building out and setting the foundation for operational excellence and consistent, high-quality customer experience.

Essential Functions:

Build out a team in cadence with customer growth developing standards to drive improvements and exceed goals for on time installations and preventative maintenance work exceeding customers' expectations.

Support recruitment efforts / workforce development initiatives in the Baltimore area, develop and facilitate training that supports the build out and development of team.

Function in a hands-on capacity as needed to support the business and drive customer growth.

Set and manage key performance indicators to effectively manage the workload of team members as well as performance.

Develop and manage scheduling of team to accommodate increased customer demands.

Support team to effectively deliver premiere customer communications throughout install and maintenance processes, act as escalation point as necessary.

Work in collaboration with internal workgroups?to manage and resolve client issues including workforce planning.

Manage field technician inventory needs.

Participate in development and implementation of software enhancements.

Proactive action to ensure on-time completion of even in event of poor weather, project delays, or emergencies; including working alongside and directly assisting technicians.

Coordinate activities and joint efforts with third party contractors.

Responsible for workforce compliance with all safety regulations.

Knowledge, Skills and Abilities Required:

Fleet management knowledge to include motor vehicle regulations, fleet sustainability, monitoring & GPS tracking, utilization controls, and accident reporting.?

Experience in administering processes and policies as they relate to safety, attendance, performance work rules and code of conduct.?

Ability to analyze data to make decisions regarding workforce planning and productivity.?

Active listening skills, with an ability to ask great questions, gather information from stakeholders, understand their stated and unstated technical and business needs, then plan and execute solutions to address those needs.?

Experience providing training, feedback and motivation to employees.?

Proven ability to manage multiple projects simultaneously, demands competing priorities, while making timely decisions.?

Technical knowledge of PON networks, splicing, fiber mapping, aerial and subterrestrial fiber construction, and all associated troubleshooting.?

Ability to travel within work geography, may require overnight travel.

Experience and Education:

Supervisory experience in a field operations environment, preferably with 5+ years' experience of installation and maintenance with fiber technology.?

Ability to read a print and follow color coordinated routings.

Bachelor's degree preferred.

This position requires driving a company vehicle, Valid driver's license and satisfactory driving record.

Compensation:

Our job titles may span more than one career level.The annual pay range for this position is $85,000- $115,000.The actual salary offered may be influenced by a variety of factors, such as: training, transferable skills, work experience, education, business needs, market demands and work location. The base pay range is subject to change and may be modified in the future. More information on benefits offered, which include health, welfare, and retirement, are available atwww.greenlightnetworks.com/careers/.

EOE Statement Greenlight Networks is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Greenlight Networks is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Greenlight Networks are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, national origin, disability status, veteran status, domestic violence victim status or any other characteristic protected by the laws or regulations in the locations we operate. Greenlight Networks will not tolerate discrimination or harassment based on any of these characteristics. Greenlight Networks encourages applicants of all ages.

This position is currently accepting applications.

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