Revenue Operations Manager

About the Organization Deliver an exceptional experience. Make a real impact. Grow with us.At Greenlight Networks, we're not just building a network-we're building stronger, more connected communities. Founded in 2011, Greenlight Networks designs, builds, and operates a high-speed fiber-optic network delivering internet speeds up to 8 Gigabits per second to homes and small businesses. Today, we serve more than 225,000 homes and nearly 10,000 businesses across New York, with continued expansion into Pennsylvania and Baltimore.Our mission is to connect our communities by delivering the best internet experience and providing our customers the freedom to work, play, and live without limits!

Category Marketing

Full-Time/Part-Time Full-Time

Location Rochester, NY

Description

The Revenue Operations Manager is responsible for driving data-driven decision making across sales and marketing functions by delivering performance insights, forecasting, reporting, and operational analytics. This role partners closely with Sales, Marketing, Finance, Human Resources, and business leadership to optimize revenue performance, support strategic growth initiatives, manage commission reporting, and ensure data integrity across systems and platforms. Through analysis of key performance metrics, market trends, customer acquisition activities, and sales channel effectiveness, the Revenue Operations Manager provides actionable recommendations that improve business performance, enhance operational efficiency, and support the achievement of company growth objectives

Essential Functions:

Sales & Marketing Performance Reporting: Develop, maintain, and enhance executive dashboards and regular reports on key KPIs; i.e. sales performance, market penetration, customer acquisition, and marketing campaign effectiveness.

Track and analyze funnel metrics across multiple sales channels.

Commission Reporting: Calculate and validate monthly sales commissions based on performance metrics and compensation plans.

Collaborate with the Sales leaders, Finance and Human Resources to ensure timely and accurate payouts.

Sales Forecasting & Headcount Planning: Partner with leadership and sales management to build short and long-term sales forecasts and targets for multiple sales channels.

Model sales headcount needs by market based on forecasted demand and strategic growth goals.

Identify high-opportunity services areas and low penetration zones and report on progress against penetration targets.

Watch trends, advise on opportunities for improvement, and provide market analysis based on take rates.

Ensure data integrity and oversee marketing data integration with other platforms.

Data Governance & Insights: Maintain data accuracy and completeness across all marketing and sales systems.

Deliver actionable insights to support business growth initiatives, improve customer lifecycle management, and drive new customer acquisition.

Knowledge, Skills and Abilities Required:

Two years of relevant experience required

Strong analytical and reporting skills, including a mastery of Excel

Proficiency with Business Intelligence tools; e.g., Power BI, Looker, Tableau.

Demonstrated experience in sales forecasting, market analysis, and performance tracking.

Ability to analyze complex data and communicate insights clearly to cross-functional teams.

Meticulous with a commitment to accuracy and process improvement.

Strong project management and organizational skills.

Experience with marketing automation and CRM tools, i.e. HubSpot or equivalent tools; Salesforce, Marketo, Microsoft Dynamics, MailChimp, Constant Contact.

Proficiency in Microsoft Office Suite.

Knowledge of eCommerce and commissioned sales team environments

Ability to work well in both a team environment and independently.

Compensation:

Our job titles may span more than one career level. The salary range for this position is $70,000 - $92,500. The actual salary offered may be influenced by a variety of factors, such as: training, transferable skills, work experience, education, business needs, market demands and work location. The base pay range is subject to change and may be modified in the future. More information on offered benefits, which include health, welfare, and retirement, are available atwww.greenlightnetworks.com/careers/

EOE Statement Greenlight Networks is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Greenlight Networks is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Greenlight Networks are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, national origin, disability status, veteran status, domestic violence victim status or any other characteristic protected by the laws or regulations in the locations we operate. Greenlight Networks will not tolerate discrimination or harassment based on any of these characteristics. Greenlight Networks encourages applicants of all ages.

Part Time Hours None Specified

This position is currently accepting applications.

Greenlight Networks

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Revenue Operations Manager