SR Specialist Account Management

Cardinal Health • Boston, MA • 3h ago

Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a global, integrated healthcare services and products company connecting patients, providers, payers, pharmacists and manufacturers for integrated care coordination and better patient management. Backed by nearly 100 years of experience, with more than 40,000 employees in nearly 60 countries, Cardinal Health ranks among the top 20 on the Fortune 500.

We boast tremendous opportunities to grow and apply technical skills to meet organizational needs, empowering talented team members who mentor and uplift others, led by leaders with a focus on employee development and well-being, dedicated training programs, and a collaborative atmosphere.

We currently have a career opening for a SR Specialist, Account Management servicing Cardinal Health's Specialty Solutions customers from multiple therapeutic areas.

Travel

Up to 25% (attending occasional sales meetings/conferences/customer visits)

What Account Management contributes to Cardinal Health

Account Management is responsible for cultivating and maintaining on-going customer relationships with an assigned set of customers. Works with internal teams to streamline customer onboarding. Provides new and existing customers with the best possible service and recommendations in relation to billing and pricing inquiries, contract administration, service requests, enhancing internal and external processes, and other areas of opportunity. Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.

Key Accountabilities of the Account Management Role

The Account Management role is pivotal in ensuring customer satisfaction, operational accuracy, and cross-functional collaboration. Key responsibilities include:

Pricing & Contract Accuracy

Monitor daily pricing and contract alignment using customer analytics.

Extract and communicate critical insights that highlight opportunities for improvement or growth.

Customer Relationship Management

Serve as the primary daily point of contact for assigned customers.

Deliver timely and effective issue resolution to maintain trust and satisfaction.

Cross-Functional Collaboration

Partner with internal teams such as GPO, Credit, Customer Service, and Sourcing to resolve complex issues and streamline processes.

Act as a liaison to ensure alignment and accountability across departments.

Customer Onboarding

Support all aspects of the onboarding process, both internally and externally.

Ensure a seamless transition for new customers by coordinating with relevant stakeholders and managing expectations.

Qualifications

Ability to understand pharmaceutical distribution and the complexities of in-house and third-party GPOs

Proficiency in Excel and Data Analytics

Excellent communication skills both written and oral.

Attention to detail

Role Expectations at This Level

At this level, team members are expected to demonstrate growing expertise and autonomy while contributing meaningfully to team goals. Key expectations include:

Applied Knowledge: Utilize a solid understanding of concepts, principles, and technical capabilities to perform a variety of tasks effectively.

Project Execution: Contribute to projects of moderate scope and complexity, balancing independence with collaboration.

Problem Solving: Identify and evaluate potential solutions to a range of technical or operational challenges, taking initiative to resolve issues.

Judgment and Decision-Making: Apply sound judgment within established guidelines and parameters to make informed decisions.

Guided Autonomy: Operate with general guidance, seeking more detailed direction when tackling new or unfamiliar tasks.

Quality and Accuracy: Ensure work is reviewed for logical reasoning, accuracy, and alignment with team and organizational standards.

Anticipated pay range: $56,200 - $84,000

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with myFlexPay

Flexible spending accounts (FSAs)

Short- and long-term disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Application window anticipated to close: 8/25/25 *if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here (https://www.cardinalhealth.com/content/dam/corp/email/documents/corp/cardinal-health-online-application-privacy-policy.pdf)

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